Lead - Solution Engineer
Lead - Solution Engineer
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Job Description
We are looking for a passionate and technically skilled Lead - Solution Engineer to be part of our Field Sales Support team. You will be instrumental in solving complex customer problems designing tailored solutions and delivering impactful demonstrations of the Freshworks platform. This role suits individuals with strong pre-sales experience who thrive on customer interaction solutioning and collaborating with internal teams to drive business outcomes.
Pre-Sales Engagement & Customer Solutions:
- Engage with SMB mid-market and enterprise customers to understand their business and technical challenges.
- Conduct discovery sessions architect solutions and deliver tailored product demonstrations and Proofs of Concept (POCs).
- Address technical objections and ensure alignment with customer needs.
Solution Design & Documentation:
- Participate in gathering requirements and scoping complex engagements.
- Create technical documentation including solution proposals SoWs and RFP/RFI responses.
- Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks.
Collaboration & Execution:
- Collaborate closely with Sales Product Engineering and Implementation teams.
- Align technical strategies with sales initiatives to accelerate deal closures.
- Continuously improve pre-sales tools processes and enablement assets.
Customer Advocacy & Product Evangelism:
- Articulate the value and capabilities of the Freshworks platform to both technical and business audiences.
- Represent Freshworks at customer meetings events and forums as a trusted technical advisor.
- Keep abreast of product developments and industry trends to provide relevant up-to-date guidance.
Qualifications :
- 37 years of experience in pre-sales/solution engineering technical consulting or a similar customer-facing technical role.
- Strong background in SaaS cloud technologies APIs and enterprise software environments.
- Proven experience designing and delivering technical demonstrations and POCs.
- Ability to work with mid-market and enterprise customers understand their pain points and craft effective solutions.
- Excellent communication and presentation skills both written and verbal.
- Bachelors degree in Computer Science Engineering or related field (or equivalent experience).
- Familiarity with Freshworks products is a strong plus.
Key Skills:
- Pre-sales consulting & technical storytelling
- Solution architecture & demo delivery
- API integrations SaaS product understanding
- Discovery qualification & objection handling
- RFP/RFI response and technical documentation
- Stakeholder collaboration (Sales/Product/Engineering)
- Strong communication & relationship-building
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
