Technical Support Engineer
Technical Support Engineer
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Job Description
Are you passionate about smart technology and delivering world-class technical support Join us in empowering global telecom operators and retail brands with cutting-edge solutions in AI-driven home connectivity and entertainment.
Our client a well-established international technology company (founded in 2003) is a key innovator in the AI entertainment AI connectivity and smart home ecosystem fields. To support their expansion in the Nordic region we are now looking for a Technical Support Engineer to join their growing Stockholm-based team.
Key Responsibilities
- Provide technical support for networking and multimedia products (NetCom as primary OTT as secondary) including issue analysis explanation and coordination with internal teams.
- Conduct on-site User Acceptance Testing (UAT) for product upgrades.
- Assist with project solution design technical consultation onsite troubleshooting and root cause analysis.
- Maintain strong relationships with client technical teams and offer tailored technical solutions based on feedback.
- Lead product demonstrations including demo environment setup and in-person explanation.
- Manage customer complaints and offer support throughout the full product lifecycle.
- Gather reported issues from clients organize internal reviews and prepare resolution reports/documents.
Skills & Qualifications
- Bachelors degree or higher from an accredited institution.
- Basic Linux operating skills required.
- Technical certifications (e.g. networking or systems-related) are a strong plus.
- Strong PC literacy and hands-on technical mindset.
- Fluent in both English and Mandarin (spoken and written) required for communication with international teams and clients.
- Excellent communication skills and ability to explain complex concepts clearly.
Location & Work Model
This role is based in Stockholm Sweden. A hybrid work model is available with flexibility to work from home when not needed onsite for client visits or technical testing.
Employment Type
Full Time
