Motor Vehicle General Manager
Motor Vehicle General Manager
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Job Description
Introduction
Summary Statement
This class is responsible for managing a regional section of a Division of Motor Vehicles (DMV) facility including managing a staff of 70 Motor Vehicle Associate I-III and Motor Vehicle Associate Supervisor employees directly or through subordinate supervisors.
Essential Functions
Essential functions are fundamental core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive incumbents can complete job duties of similar kind not specifically listed here.
- Monitors evaluates analyzes plans and directs general Motor Vehicle operations to ensure accuracy and efficiency in all areas relating to licensing titling registration and inspections.
- Participates in budget preparation by recommending personnel equipment maintenance and supplies etc.
- Plans assigns reviews and evaluates the work of subordinates; interviews and recommends hiring; commends and disciplines subordinates. May supervise staff directly or indirectly through subordinate supervisors.
- Interprets and enforces laws rules regulations and procedures to staff and public; makes decisions in situations pertaining to inspection registration titling and licensing that are not covered by the Motor Vehicle laws or regulations.
- Resolves problems/complaints pertaining to all areas of Motor Vehicle operations.
- Ensures all DMV systems are functioning and operational.
- Manages building and facility projects for new and continuous projects.
- Identifies situations outside of standard operating procedures and makes recommendations for exceptions in accordance with laws rules regulations policies processes and procedures while safeguarding customers.
- Reviews and analyzes various source documents such as birth certificates passports court documents bills of sale wills and power of attorney required in the issuance of driver identity and motor vehicle credentials; ensures validity and authenticity.
- Access various manuals computerized and specialized systems simultaneously to review and analyze source documents to determine customers eligibility for services.
- Recommend new ideas or changes to existing policies procedures operating practices forms and manuals.
Job Requirements
JOB REQUIREMENTS for Motor VehicleGeneral Manager
Applicants must have education training and/or experience demonstrating competence in each of the following areas:
- Three years experience in overseeing motor vehicle operations such as vehicle inspections titling registration driver licensing or facility equipment maintenance.
- Three years experience in interpreting motor vehicle laws rules regulations standards policies and procedures.
- Three years experience in customer service such as providing prompt accurate and courteous service to customers seeking information answering requests as quickly as possible ensuring customers are satisfied with service and responding to complaints.
- Three years experience in using an automated information system to enter update modify delete retrieve/inquire and report on data.
- Two years experience in staff supervision which includes planning assigning reviewing and evaluating the work of others.
- One year experience in recommending alternatives improvements courses of action and other changes based on findings.
- Possession of a valid Driver License (not suspended revoked or cancelled or disqualified from driving).
Additional Posting Information
Conditions of Hire
Benefits
To learn more about the comprehensive benefit package please visit our website at Process
The application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements.
Once you have submitted your application on-line all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab .
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling or by visiting . You may also call or email for additional applicant services support.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.
Required Experience:
Director
Employment Type
Full-Time
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