Resource Employee â Public Safety Dispatcher Assistant
Resource Employee â Public Safety Dispatcher Assistant
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Job Description
Join the Trojan Family: USC Department of Public Safety (DPS)
Title: Public Safety Dispatcher Assistant
Mission: To create a safe secure crime free environment for the Trojan Family through exemplary and professional service.
About the Department
Team: DPS one of the largest campus public safety departments in the United States is a team of over 300 dedicated full-time employees.
What we do: We share in the universitys ONE USC Safety Vision of ensuring an environment where everyone feels safe respected and protected from being a crime victim and where the experiences and needs of all USC students faculty staff and neighbors throughout USCs spheres of influence are addressed.
Learn more: Visit our DPS Website to explore our mission in depth.
Role Overview: In this important role you will support the general safety of the university community by performing assigned duties. The Public Safety Dispatcher Assistant is responsible for answering routine non-emergency calls. This is an unarmed position working under direct supervision of a Dispatch Unit Manager or a Dispatch Unit Supervisor. Your duties will include but are not limited to:
Answer inbound non-emergency phone calls made by persons on campus and surrounding areas in a timely manner.
Operates Computer Aided Dispatch system and maintains manual and automated records systems. Conducts information searches as needed. Prepares and submits reports as .
Listen carefully and take appropriate actions. Collaborate with team members to resolve caller issues.
Follow communication scripts when handling different topics.
Multi-task set priorities and manage time effectively.
Maintain service-oriented demeanor with co-workers university community the public and representatives of other agencies.
Performs other duties as assigned or requested.
Please note: This is part-time role up to 20 hours a week. Will not exceed for 1000 hours with a 12-month period.
How to Apply
Application: Showcase your readiness to join the Trojan family by submitting a detailed application resume and thoughtful responses to our supplemental questions.
Current USC Employees: Please apply through the dedicated channel in Workday.
Minimum Requirements
Education: High school diploma or equivalent
Experience: 6-12 months
Valid drivers license for 2 years
Preferred Requirements
Related Undergraduate Study and previous switchboard or radio communications experience preferred.
Working knowledge of two-way radio communications procedures.
General knowledge of campus and surrounding area geography.
Experience in an emergency dispatch communications center law enforcement dispatch high volume call center or related environment.
Ability to effectively use a phonetic alphabet speak clearly and concisely follow oral and written instructions transfer information accurately handle a wide range of interpersonal interactions effectively and learn to use applicable automated dispatch and law enforcement systems and databases.
Excellent verbal and written communication skills.
Hourly Range:
The hourly rate for this position is $21.00. When extending an offer of employment the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position the candidates work experience education/training key skills internal peer alignment federal state and local laws contractual stipulations grant funding as well as external market and organizational considerations.
Valid CA drivers license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit thepolicy website.
Education: High school diploma or equivalent
Experience: 6-12 months
Valid drivers license for 2 years
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.
- Notice of Non-discrimination
- Employment Equity
- Read USCs Clery Act Annual Security Report
- USC is a smoke-free environment
- Digital Accessibility
If you are a current USC employee please apply to thisUSC job posting in Workday by copying and pasting this link into your browser:
Employment Type
Part-Time
Key Skills
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