Senior Technical Program Manager
Senior Technical Program Manager
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1 Vacancy
Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
We are actively seeking a Senior Technical Program Manager to focus on driving and delivering multiple complex programs simultaneously across the Five9 organization. In this exciting role you will have the opportunity to work across the company and evangelize how our tech teams are building and architecting our newest innovations to support Five9s latest product offerings.
This role is a mix of strategic and tactical where using your extensive technical and leadership expertise. You will own the program anticipate and mitigate risks whilst balancing business needs against technical constraints. You will be required to build strong relationship between the Product Engineering applications/services Product Management as well as various Business Operations Finance and Executives alike. Strong communication skills are a must. Your responsibilities will include establishing commitments from dependencies ensure high quality deliveries and increase the productivity and velocity of the team to implement strategy and execution.
Key Responsibilities:
- Build the technological knowledge necessary to assess readiness through a series of communications reviews and retrospectives that enable other teams to effectively prepare for seamless delivery of capacity.
- Drive measurable program performance. Establish governance over prioritization decisions to ensure alignment with key performance indicators.
- Act as an influential member of a highly integrated team composed of both technical and non-technical members.
- Work within a diverse team environment to execute work plans and schedules as applicable for mission success.
- Plan requirements identify risks manage schedules and communicate clearly with project stakeholders.
- Youll work with stakeholders to plan requirements identify risks manage project schedules and communicate clearly with cross-functional partners across the company.
Requirements:
- 7 years of Technical Program Management experience in a related industry.
- A bachelors degree in engineering Computer Science or equivalent.
- Exceptional written and verbal communication.
- A proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on initiatives.
- Thorough understanding of software development lifecycle from conception to delivery.
- Experience working with cloud-based technologies (AWS/GCP preferred).
- Experience managing programs across cross functional teams building processes and coordinating release schedules.
- PMP Prince2 CSM or equivalent.
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location this role is Hybrid and would require 3 days a week (M W TH) in our San Ramon office.
As part of our continued commitment to diversity equity and inclusion Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to: skill set depth of experience certifications and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally the total compensation package for this position may also include an annual performance bonus stock and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health dental and vision coverage beginning on the first day of employment. Five9 covers 100% of the employee portion of the health dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability Basic Life Insurance and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off Company paid holidays paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Required Experience:
Manager
Employment Type
Full Time
