Online Operations Specialist (E-commerce)
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Job Description
Qureos is seeking a highly motivated and skilled Online Operations Specialist (E-commerce) to join our growing team in Cairo Egypt. This is a full-time position offering a competitive salary between EGP 8000 and EGP 10000 per month. The Online Operations Specialist will play a crucial role in ensuring the smooth and efficient operation of our e-commerce platform. This involves managing online orders coordinating with internal teams and optimising the online customer experience.
Responsibilities:
* Manage and process online orders ensuring timely fulfilment and delivery.
* Monitor inventory levels and coordinate with the supply chain team to prevent stockouts and overstocking.
* Respond to customer inquiries and resolve issues related to online orders returns and refunds.
* Analyse sales data and website traffic to identify trends and opportunities for improvement.
* Implement strategies to improve conversion rates and enhance the overall customer journey.
* Collaborate with marketing and product teams to develop and execute online promotions and campaigns.
* Maintain and update product information on the e-commerce platform ensuring accuracy and consistency.
* Monitor and analyse competitor activity and market trends to identify opportunities for growth.
* Stay up-to-date with the latest e-commerce best practices and technologies.
Qualifications:
* Bachelors degree in Business Administration Marketing or a related field.
* Proven experience in e-commerce operations preferably within a fast-paced environment.
* Strong understanding of online sales strategies and customer relationship management.
* Excellent analytical and problem-solving skills.
* Proficiency in Microsoft Excel and other relevant software applications.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Strong organisational skills and attention to detail.
* Fluency in English and Arabic.
Employment Type
Full Time
