Online Operations Specialist (E-commerce)
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Qureos is seeking a highly motivated and skilled Online Operations Specialist (E-commerce) to join our growing team in Cairo Egypt. This is a full-time position offering a competitive salary between EGP 8000 and EGP 10000 per month. The Online Operations Specialist will play a crucial role in ensuring the smooth and efficient operation of our e-commerce platform. This involves managing online orders coordinating with internal teams and optimising the online customer experience.
Responsibilities:
* Manage and process online orders ensuring timely fulfilment and delivery.
* Monitor inventory levels and coordinate with the supply chain team to prevent stockouts and overstocking.
* Respond to customer inquiries and resolve issues related to online orders returns and refunds.
* Analyse sales data and website traffic to identify trends and opportunities for improvement.
* Implement strategies to improve conversion rates and enhance the overall customer journey.
* Collaborate with marketing and product teams to develop and execute online promotions and campaigns.
* Maintain and update product information on the e-commerce platform ensuring accuracy and consistency.
* Monitor and analyse competitor activity and market trends to identify opportunities for growth.
* Stay up-to-date with the latest e-commerce best practices and technologies.
Qualifications:
* Bachelors degree in Business Administration Marketing or a related field.
* Proven experience in e-commerce operations preferably within a fast-paced environment.
* Strong understanding of online sales strategies and customer relationship management.
* Excellent analytical and problem-solving skills.
* Proficiency in Microsoft Excel and other relevant software applications.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Strong organisational skills and attention to detail.
* Fluency in English and Arabic.
نوع التوظيف
دوام كامل
