Client cordination Customer care
Client cordination Customer care
Posted on :
26-06-2025
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1 Vacancy
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Job Description
Client Coordination / Customer Care
As a pivotal link between clients and the organization the role of Client Coordination/Customer Care is instrumental in fostering strong relationships and ensuring effective communication. This position is vital for maintaining customer satisfaction and promoting brand loyalty. The Customer Care representative serves as the face of the company providing essential support and resolving inquiries to enhance the overall client experience.
The ideal candidate will have a deep understanding of customer needs and will work diligently to address their concerns efficiently. By gathering feedback and collaborating with cross-functional teams the Customer Care specialist contributes to continuous improvement in service delivery and product quality. This role not only focuses on problem resolution but also on actively engaging clients to promote services and gather insights that drive business growth.
Key Responsibilities:
- Act as the primary point of contact for client inquiries and concerns.
- Manage client communication via phone email or chat.
- Provide information about products and services to potential and existing clients.
- Resolve customer issues promptly and effectively.
- Maintain detailed records of client interactions in the CRM system.
- Collaborate with internal teams to ensure client needs are met.
- Develop and maintain strong relationships with key clients.
- Gather and analyze customer feedback for service improvement.
- Participate in training sessions to stay updated on product offerings.
- Assist in the onboarding process of new clients.
- Implement client retention and engagement strategies.
- Monitor client account status and address any discrepancies.
- Contribute to team goals by supporting the customer care department.
- Identify opportunities for upsell and cross-sell services.
- Provide insights for enhancing customer service procedures.
Required Qualifications:
- Bachelors degree in Business Communications or related field.
- Minimum 2 years of experience in customer service or client care.
- Exceptional verbal and written communication skills.
- Proficiency in using CRM software and customer support tools.
- Strong organizational and multitasking abilities.
- Ability to work in a fast-paced environment.
- Demonstrated problem-solving skills.
- Knowledge of customer service best practices.
- Ability to work collaboratively in a team.
- Strong attention to detail and follow-through.
- Positive attitude and a customer-centric mindset.
- Willingness to learn and adapt to new challenges.
- Good understanding of sales principles.
- Flexibility in working hours to accommodate client needs.
- Ability to efficiently manage time and prioritize tasks.
- Strong analytical skills to evaluate customer data.
team collaboration,active listening,communication skills,customer service,client coordination,time management
Employment Type
Full Time
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