Customer Engagement Specialist Tobacco Industry
Customer Engagement Specialist Tobacco Industry
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Job Description
Join a Global Brand Customer Support Role in Sofia!
Languages: Slovak English Location: Sofia (On-site)
Start Dates: 14 July 2025 28 July 2025 18 August 2025
Are you ready to take the next step in your career with a globally recognized tobacco brand We are hiring Customer Support Specialists to join our dynamic team in Sofia. If youre fluent in Slovak and English passionate about delivering quality customer experiences and excited about growing within an international environment we want to hear from you!
Your Role:
As a Customer Support Representative you will:
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Provide top-notch support to customers via phone email and chat
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Handle inquiries about the companys products services and policies
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Troubleshoot and resolve issues in a professional and empathetic manner
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Collaborate with team members and supervisors to ensure service excellence
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Maintain accurate records of customer interactions in internal systems
What You Bring:
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Fluency in Slovak (C2/native) and strong command of English (B2)
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Customer-oriented mindset with excellent communication skills
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Problem-solving attitude and attention to detail
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Basic technical proficiency and a willingness to learn
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Availability to work on-site in Sofia
Whats in It for You:
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Gross Monthly Salary: 3600 BGN
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Relocation Support:
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10 nightsof hotel accommodation upon arrival
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Reimbursement of travel expenses up to 490 BGN (250.52 EUR) after 6 months
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Fully Paid Training Program:
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2 weeks of comprehensive training
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1 week of hands-on nesting with support
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Employee Benefits:
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Full medical coverage
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Transportation allowance
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Multisport card for gym and wellness access
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Exclusive discounts on various services and products
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Career advancement opportunities in a leading global company
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Annual events and team-building activities
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Paid holidays and a friendly multicultural team environment
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Why Sofia
Sofia is a vibrant affordable European capital offering a mix of culture nightlife and nature ideal for professionals seeking a balance between career growth and quality of life.
Apply Now!
Employment Type
Full Time
