Device Support Officer (DSO)
Device Support Officer (DSO)
Posted on :
24-06-2025
Employer Active
1 Vacancy
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Job Description
Job Summary:
The DSO manages on-site terminal troubleshooting and POS repairs to reduce downtime and improve agent satisfaction.
Key Responsibilities:
- Repair replace and reconfigure POS terminals.
- Log device issues and resolutions.
- Visit field agents to troubleshoot and maintain hardware.
- Train agents on device use and care.
- Ensure adequate stock of devices and accessories.
- Keep a weekly log of replaced or reconfigured terminals.
- Liaise with vendors and OEMs for tech support and escalations.
- Conduct quality control checks after device deployment.
Requirements
- OND/HND/BSC in ICT or Engineering.
- Practical experience in POS or terminal maintenance.
- Ability to cover large field areas.
Benefits
Industry standard
Employment Type
Full Time
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