Customer Support Coordinator
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Job Description
Job Title: Customer Support Coordinator (Remote - Lebanon/Syria)
Type: Full-time
Location: Fully Remote (Lebanon and Syria based)
About Azurreo
Azurreo is a global outsourcing leader with 15 years expertise in telecommunications. Weve delivered 250 projects across 25 countries providing end-to-end solutions from strategic design to operations. Our fully remote multicultural team drives innovation through agile service delivery.
Position Overview
We seek a technically proficient Customer Support Coordinator to serve as primary liaison for global telecom clients ensuring rapid resolution of complex technical issues while enhancing customer satisfaction in a fully remote environment.
Tasks
Technical Support Delivery
- Provide Tier 1 support via phone/email/chat for server/network/software issues
- Troubleshoot DNS SSL FTP and network protocol configurations
- Guide customers through technical solutions and system installations
Incident Management
- Document all interactions in CRM systems with technical accuracy
- Escalate unresolved issues with comprehensive diagnostics
- Maintain proactive customer communication during resolution cycles
Process Improvement
- Contribute to knowledge base development and internal documentation
- Identify service improvement opportunities through trend analysis
- Participate in workflow optimization initiatives
Requirements
Essential Requirements
- Bachelors in IT Telecom or Computer Science
- 2 years technical support experience (telecom/IT infrastructure)
- Technical proficiency:
- Network protocols (DNS/SSL/FTP)
- CRM platforms
- Remote support tools
- Fluent English (verbal/written)
- Lebanon-based remote setup
Preferred Attributes
- Certifications: CCNA CompTIA Network
- Experience with telecom systems (VoIP 5G SD-WAN)
- Arabic language proficiency
- Flexibility for occasional off-hours support
Benefits
- 100% Remote Work: Flexible arrangement within Lebanon
- Stable Employment: Long-term contract
- Career Development: Progression path to senior technical roles
- Global Exposure: Collaboration with international teams
- Paid Time Off: vacation days public holidays
- Technical Growth: Annual training budget
Ready to deliver exceptional telecom support from Lebanon Apply today to join our global technical team.
Employment Type
Full Time
