Senior Customer Success Manager (m/f/x) - Performance Marketing, Milan-based
Senior Customer Success Manager (m/f/x) - Performance Marketing, Milan-based
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Job Description
OUR COMMON VISION @ NEXOYA
Empowering marketers to make data-driven decisions with a copilottransparent independent and powered by artificial intelligence (AI).
Tasks
YOUR MISSION
Enable performance marketing teams around the world to change the way they work today from a manual Excel-based budgeting approach to a fully data-driven artificial intelligence-based and automated way. You are the expert providing strategic guidance and helping execute strategies to drive their success to a new level.
The impact youll have:
- Be the driving force behind customer satisfaction acting as the main point of contact and advocate for their success.
- Establish strong customer relationships through personalized consultations expert advice and customized strategies.
- Lead the onboarding process for new customers ensuring a smooth and effective process.
- Monitor and analyze our customers key performance indicators (KPIs).
- Use data-driven insights to make recommendations for operational improvements.
- Troubleshoot issues and proactively identify opportunities for performance optimization to empower our customers success
- Collect feedback to understand customer satisfaction and identify areas for improvement.
Requirements
Your experiences and skills:
- 5 years of proven experience as Digital/Performance Marketing Manager or Consultant preferably in a Media Agency.
- Demonstrated interest in startup culture and familiarity with agile frameworks.
- Demonstrated experience managing large budget investments on main digital channels (Google Ads Meta Campaign Manager etc.)
- Exceptional customer relationship-building skills.
- Analytical and problem-solving skills to effectively use software explain its features and leverage its capabilities to solve clients problems.
- Outstanding organizational skills and advanced ability to structure and prioritize work efficiently.
- Experience collaborating effectively with product and sales teams is a plus.
- Business fluent in Italian and English (German is a plus).
Benefits
Your future work-life could be this:
- Purpose: Play a key role in shaping the innovative marketing technology industry.
- Culture: A transparent company culture at eye level where every individual is valued and supported.
- Strategy: Participate in shaping the company strategy and culture during quarterly Strategy Days.
- Growth: Tackle challenging tasks and develop yourself further by taking on responsibilities from day one and receiving a personal development roadmap.
- Events: Regular events for the entire team both on-site and off-site.
- Flexibility: Work in a hybrid model with 2 days/week on-site and 30-60 days per year from your desired location.
Employment Type
Full Time
