Service Manager
Service Manager
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Salary Not Disclosed
1 Vacancy
Job Description
QUALIFICATIONS
- Associate degree or equivalent; three (3) years managerial service experience; or the equivalent combination of education and experience.
- Proven experience in field service management project management or a similar role in the mechanical or industrial sector.
- Strong leadership and team management skills with the ability to motivate and guide field technicians.
- Excellent organizational and time management abilities.
- Strong communication skills both written and verbal with the ability to interact effectively with customers and team members.
- Proficiency in project management tools and software.
- Knowledge of boilers burners and industrial fuel-burning equipment is a plus.
- Ability to travel as needed to job sites across Indiana.
- Analytical & problem-solving skills with attention to detail and quality.
- Capacity to learn new information quickly think critically and adapt to a constantly changing environment.
- Competence to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.
- Proficiency in speaking effectively before groups of customers or team members.
- Ability to prioritize and organize multiple time sensitive projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned as needed.
- Serve as the main point of contact for customers addressing inquiries concerns and service requests.
- Lead mentor and manage the field service team ensuring high performance and adherence to company standards.
- Identify training needs for the field service team and arrange for necessary training programs.
- Conduct performance reviews provide feedback and develop career growth plans for team members.
- Manage the allocation of tools equipment and materials to ensure optimal use and availability for field service operations.
- Develop and maintain project schedules coordinating with customers and internal teams to meet deadlines.
- Oversee the planning execution and completion of field service projects ensuring they meet quality safety and budgetary requirements.
- Monitor project progress identify potential issues and implement solutions to keep projects on track.
- Implement and maintain quality control processes to ensure all work meets company standards and customer expectations.
- Conduct site inspections and audits to verify compliance with industry regulations and best practices.
- Collaborate with sales engineering and operations teams to optimize service delivery and customer satisfaction.
- Maintain accurate records of service activities project timelines and customer interactions.
- Ensure compliance with all safety regulations and company policies.
- Provide technical guidance and support to the field service team on complex issues.
- Assist with troubleshooting and resolving technical problems that arise during service calls.
MAIN KEY RESULT AREAS
- Customer Satisfaction - Ensure high levels of customer satisfaction by delivering quality service on time and addressing customer needs effectively.
- Project Delivery & Execution - Ensure all field service projects are completed on time within budget and meet quality standards.
- Team Performance & Development - Lead develop and maintain a high-performing field service team that consistently meets performance goals.
BENEFITS
- Competitive salary
- Health dental and vision insurance
- Paid time off
- Opportunities for professional growth and development
Employment Type
Full Time
