Director of Operations [HT-932212]
Director of Operations [HT-932212]
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$ 125000 - 150000
1 Vacancy
Job Description
KAFTAN COMMUNITIES
DIRECTOR OF OPERATIONS
THE PERSON
Are you a collaborative leader ready to partner with a customer- and team-focused organization Do you possess extensive business and financial expertise with a knack for process optimization If youre skilled in communication and enjoy achieving optimal outcomes for both team members and customers we want to talk to you!
Our ideal Director of Operations is:
- Detail-Oriented and Accountable: You lead with precision follow through and follow up on commitments and expect the same from your team. You create a culture of ownership where accuracy verification and consistency drive results. Mistakes are addressed openly and used as opportunities for learning and process improvement.
- A Dedicated Problem Solver: With a curious mindset and strong follow-through you dig deep to understand root causes before implementing solutions. You value the input of others and rely on team expertise to guide smart sustainable change.
- A Communicative and Collaborative Partner: You set high communication standards and are accessible and responsive. You partner with leaders across departments to drive alignment respectfully challenge ideas and build strong relationships with colleagues residents and vendors to solve problems effectively.
- Forward-Thinking and Empowering: You make timely strategic decisions while also delegating effectively to build team ownership. Your proactive approach combined with consistent follow-up ensures priorities stay on track and aligned with market demands.
- Hands-On and Relational: You stay close to the day-to-day without micromanaging. You lead with empathy and trust with an understanding that empowered happy employees create better customer experiences and long-term success.
- A Proactive Prioritizer: With a structured and consistent approach you juggle multiple priorities with ease. You are always prepared ensuring day-to-day operations run smoothly and efficiently.
You bring a powerful blend of operational expertise financial acumen and a people-first approach. If youre ready to drive results through strong relationships disciplined execution and a deep commitment to excellence in operations apply today!
RESPONSIBILITIES
The responsibilities of the Director of Operations include but are not limited to:
Strategic & Cross-Functional Leadership
- Acts as a strategic partner to the President offering insights informed by operations and key performance metrics
- Collaborates across functions to ensure alignment with company goals including partnering with the Director of Finance on budgets and external legal counsel on compliance
- Oversees the strategic direction of property-level marketing efforts ensuring consistency and effectiveness while supporting execution by on-site property managers
Team Building & Leadership Development
- Builds and strengthens the regional team through recruitment and training efforts partnering with external HR resources as needed
- Develops property managers into strong independent leaders through coaching mentorship and both hard and soft skill development
Operational Oversight
- Leads day-to-day property operations providing hands-on coaching and operational guidance across the portfolio
- Champions a high standard of customer service marked by responsiveness approachability and care
- Establishes clear expectations and maintains transparent communication to ensure team alignment and accountability
Process & Performance Excellence
- Maximizes Net Operating Income (NOI) and occupancy rates through strategic planning oversight and operational execution
- Ensures financial targets are met by monitoring revenue managing expenses and driving operational efficiency
- Continuously evaluates and improves processes reinforcing adherence to standards while encouraging input from on-site teams
- Maintains accurate documentation systems to support compliance consistency and operational clarity
** This is a full-time in-person position based in Southfield MI. **
QUALIFICATIONS
Required
- 5 years of operations leadership experience at the Director level or above
- Bachelors degree in Business Management Economics or other relevant degree
- Proven business and financial acumen including budgeting reporting and optimizing NOI
Preferred
- Experience leading teams within a property management environment
- Demonstrated oversight of property-level marketing efforts
- 10 years of leadership experience (at any level)
- Background in customer service with an emphasis on delivering high-touch client experiences
Desired
- Entrepreneurial Operating System (EOS) experience
THE COMPANY Kaftan Communities
Kaftan Communities is a longstanding family-owned and operated property management company serving Metro Detroit MI since 1965. Founded by Melvin Kaftan and now led by Jeffrey Kaftan our firm is dedicated to creating communities we would be proud to call home. With over 20 well-maintained communities and exceptional support staff we ensure that residents needs are met. Guided by our core values and three uniques we are a professional property management and construction firm focused on providing superior living experiences.
WHY WORK WITH US
Choosing to work for Kaftan Communities means joining an award-winning workplace where youre treated like family. We prioritize the well-being of our team members and provide a supportive environment for personal and professional growth. With long-term career opportunities and strong financial stability you can build a rewarding career with us. Additionally we offer:
- Kaftan Kares: our 3 pillars focused on
- Giving back to our communities
- Health and wellness for our team members and their families
- Team member fun
- Involved owners: They care and are passionate about this work and the team.
- Open communication: We foster an environment where everyones voice is heard.
Core Values:
- Firm but Fair
- Inspiring Positivity
- Responsible and Accountable
- Superior Experience
- Truly Healthy Lifestyle
Our Three Uniques:
- Sterling Reputation for Fairness
- Excellence Inside and Out
- Treat Customers like Family
Benefits: Health dental vision insurance coverage 401K with match Life insurance short- and long-term disability policies
Salary: $125000 - $150000 plus up to 25% performance-based bonus
Are you seeking a career in a collaborative environment where employee happiness is a top priority Join our team and experience the joy of working in a supportive workplace. We believe happy employees make happy residents and happy owners. Apply today!
JOB CODE: Kaftan Communities
Required Experience:
Director
Employment Type
Full Time
