Staff Product Manager, Content Experience
Staff Product Manager, Content Experience
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Salary Not Disclosed
1 Vacancy
Job Description
RDQ426R242
Databricks is a powerful technical platform used by a diverse and growing range of personas from data scientists and engineers to analysts and business leaders to developers. To help these users succeed we need world-class content that is timely contextual accurate and helps users achieve their goals. This leads to faster adoption lower support costs and higher customer satisfaction. Achieving this impact requires a strategic shift: treating content as part of the product.
Were looking for aProduct Manager to lead our Content Experience strategy. In this role you will own how users discover learn from and act on content: across documentation in-product help AI-assisted guidance and beyond. Youll help define the future of content at Databricks by making it a first-class product experience and integrating content development into product development.
What Youll Do
- Own the content experience end-to-end. Youll be responsible for how users of Databricks find and engage with content both in external documentation and within the product itself making sure its helpful intuitive and actionable.
- Drive strategic improvements to content tooling and workflows. Youll define how we author manage and deliver content at scale collaborating with engineering tech writing design and AI teams to improve speed consistency and quality.
- Build an architecture of participation. Youll design systems and tools that enable context experts from engineers to field teams to contribute directly to content in ways that are sustainable and scalable.
- Integrate AI to transform content experiences. Youll partner with our AI platform teams to apply generative AI to the authoring delivery and user experience of content reimagining everything from documentation search to intelligent assistance.
- Define metrics that matter. Youll track content engagement time-to-task support deflection and user satisfaction and use these signals to drive ongoing prioritization and iteration.
- Collaborate cross-functionally. Youll partner closely with engineering UX product tech writing developer relations field teams and customers to ensure the content experience supports our platforms broad and growing user base.
What We Look For
- 7 years of product management experience with a proven track record of leading cross-functional initiatives and delivering high-impact user experiences
- Deep understanding of developer tools data platforms or technical products with large surface areas
- A strong systems mindset comfortable designing scalable workflows content architectures and tooling integrations
- Experience with developer documentation content platforms or product onboarding is a plus
- Strong customer empathy and an obsession with helping users succeed
- Familiarity with AI technologies (especially LLMs) and how they can be applied to content workflows and user guidance
- Experience working with technical and non-technical contributors in a collaborative content ecosystem
Required Experience:
Staff IC
Employment Type
Full-Time
