ServiceNow Engagement Lead - CSM/HRSD
ServiceNow Engagement Lead - CSM/HRSD
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Job Description
Our Mission
NewRocket a global full-service Elite ServiceNow partner helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide creating extraordinary results with ServiceNow.
NewRocket has been awarded the 2024 BEST Award 2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF) 2023 ServiceNow Worldwide Customer Workflow Partner of the Year and 2023 ServiceNow Creator Workflow Partner of the Year. We are #GoingBeyond
Come join our Crew!
Our Approach to Work
At NewRocket people are not just the backbone; theyre the heartbeat. We champion diversity celebrate creativity and embrace the uniqueness each person brings to the table. Here its not just about a job; its about fostering a healthy work-life balance creating a culture that thrives on collaboration and innovation and supporting professional growth for individuals and teams.
We believe in creating meaningful experiences not just for our clients but for every member of our crew. Your voice matters your growth matters and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated and together lets create something extraordinary!
Your Career
The ServiceNow Engagement Lead Business Analyst - CSM/HRSD is responsible for leading coaching and mentoring a team of Business Analysts to capture our customers business processes and desired outcomes across the entire ServiceNow platform. The Senior Business Analyst will manage customer outcomes for this large global customer and bring experience working on large complex projects. Our extensive business and industry experience has landed us one of the largest customer implementations in the world! Come #GoingBeyond as we help our client transform their enterprise!
Your Impact
- Conduct workshops and lead multiple implementations from a customer strategy standpoint
- Define customer needs determine strategies develop plans/proposals and make recommendations around customers internal processes and functions for improved efficiency and effectiveness
- Own business requirements and agreement of priorities with clients/end users
- Conduct impact analysis on existing business process and function
- Produce functional specifications wireframes and mock-ups for delivery teams
- Partner with technical team to conduct demos and show & tells with client end users
- Contribute to writing test scripts including acceptance criteria
- Facilitate testing/UAT and obtain agreement on priorities with client / end users
Your Experience
- 5-10 years of of experience working in a business-related position
- Strong knowledge of business process architecture principles for cloud-based platforms
- Knowledge and exposure to the ServiceNow platform preferred
- Exposure to Technology workflows such as HRSD and CSM desirable
- Strong written and verbal communication skills
- Ability to assess and mitigate risk
- Strong leadership capabilities
- Effective facilitation coaching and mentoring skills with ability to motivate a team
- Strong problem-solving skills; ability to simplify complex situations
- Strong relationship management skills with all levels
- Ability to deliver a high degree of customer satisfaction
- Comfortable working in a matrixed organization
- Comfortable working with ambiguity and change
Education:
- A four-year undergraduate degree in Computer Science Computer Engineering Information Systems or demonstrated work experience
Certifications & Knowledge
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS)
- ITIL Foundations
The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.
We Take Care of Our People
NewRocket is committed to a diverse and inclusive value and celebrate diversity believing that every employee matters and should be respected and are proud to be an equal opportunity workplace and affirmative action employer committed to providing employment opportunity regardless of sex race creed color gender religion marital status domestic partner status age national origin or ancestry physical or mental disability medical condition sexual orientation pregnancy citizenship military or Veteran individuals with disabilities who would like to request an accommodation please contact .
Employment Type
Full Time
