Engagement Lead
Engagement Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Engagement Lead
Location: Manhattan NY-10016
Duration:-12 Months
Job Description:
Seeking a seasoned Engagement Lead to manage the successful delivery of a high-impact eCommerce transformation project for a U.S.-based enterprise client. The role requires strong client engagement skills project leadership and an understanding of headless or composable commerce platforms such as CommerceTools etc and integrations with cloud platforms like Azure or AWS.
As the primary point of contact for the client the Engagement Lead ensures alignment between business goals technical execution delivery milestones and stakeholder expectations.
Key Responsibilities:
- Serve as the strategic point of contact for the client across the entire engagement lifecycle (Discovery to Implementation & Rollout).
- Own and manage the project roadmap deliverables and engagement governance.
- Lead discovery workshops requirements clarification and solution alignment with business and technical stakeholders.
- Collaborate with cross-functional teams (UX Dev QA DevOps Architects) to ensure on-time and on-budget delivery.
- Monitor project KPIs risk management and issue resolution in coordination with PMO and client sponsors.
- Drive status reporting steering committee updates and change control processes.
- Ensure compliance with regulatory frameworks (e.g. GDPR PCI-DSS) where relevant to data payment and customer privacy.
- Facilitate contractual compliance SOW adherence and coordinate with commercial/legal teams when needed.
- Support account growth scope expansion and relationship management beyond the initial engagement.
Required Skills & Experience:
- 10 years of IT project or program management experience with at least 3 5 years in eCommerce or Digital Transformation programs.
- Hands-on experience leading engagements. eCommerce transformation experience will be advantage.
- Strong understanding of frontend technologies (React Frontastic) and cloud-native backend platforms.
- Familiarity with Agile/Scrum delivery Jira Confluence and DevOps collaboration tools.
- Experience managing U.S.-based clients and distributed delivery teams across time zones.
- Proven ability to manage budgets resources contracts and stakeholder communications.
- Excellent communication negotiation and presentation skills.
Employment Type
Full-time
