Cellular Sales
Cellular Sales
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary
The Cellular Sales - Reception reports to the Cellular Sales Coordinator and is a member of the Service Support Team. He or she coordinates oversees or performs a wide variety of administrative and Cellular service support activities including reception cellular sales filing and administrative support. This position regularly relieves the Service Support Administrator.
MAJOR DUTIES & RESPONSIBILITIES
- Provides support services for the day-to-day operation of the KNet office in Sioux Lookout including:
- Performs receptionist duties such as answering services mail services incoming and outgoing faxing photocopying and visitor reception.
- Coordinates the use of facilities for other groups meetings and sessions (e.g. booking boardrooms);
- Files all K-Net Services reference material and project information for easy retrieval.
- Providing point-of-sale and KM support services including
- Selling mobile phones and cards
- Checking end user account balances and update minutes
- Assisting with response to online requests and orders
- Activating cellular units and shipping them to customers
- Ensuring that cellular customer contact information is up to date in the asset management system
- Supports Service Desk delivery
- Assists KNet email and webpage users to renew username and password access
- Reviews and accepts or declines request for new email accounts
- Provides Level 0 troubleshooting support to cellular end users
- Other duties as required under the direction of the Cellular Sales Coordinator
STANDARDS OF PERFORMANCE
- Communicates in a clear friendly and persuasive manner
- Responds to requests for information and provides follow-up to the Cellular Sales Coordinator as required
- Demonstrates flexibility and capacity to adapt and learn in a dynamic work environment
- Manage time effectively is punctual and regularly attends work
QUALIFICATIONS
- A high-school diploma or its equivalent and one or more years relevant experience
- Familiarity with and experience using standard word and information processing software including MS-WORD EXCEL (other pieces of relevant software)
- Experience providing front-line customer service
- Ability to work independently and in a team to achieve predetermined goals and meet deadlines
- Motivated to acquire new knowledge and learn new skills
- An understanding of how information and communication technologies are used in regional First Nations
- Knowledge of the people culture history of Nishnawbe-Aski Nation and the development priorities of member First Nations
- Ability to speak Cree Oji-Cree or Ojibway is a strong asset
- Ability to communicate with KO employees contractors third-party service personnel and community-based technical services
Work Location: Sioux Lookout ON
Job type: Full-Time
Only those chosen for interviews will be contacted.
Employment Type
Full-Time
