Attendance Team Officer
Attendance Team Officer
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Job Description
Organisation: Leicestershire County Council
Work Location: County Hall Glenfield Leicestershire LE3 8RF
Worker Category: Hybrid Worker
Salary: 25998 - 27273 per annum
Working Hours:37 Hours per week
Contract Type: Temporary 10 weeks
Closing Date: 30th June 2025
Interview Date(s): provisionally week beginning 7th July 2025
Are you confident detail-oriented and looking to make a meaningful impact this summer
Join our team as a seasonal attendance officer for 10 weeks over the summer where you will play a key role in promoting school attendance by processing and issuing referrals made to the team for Penalty Notices.
This is a fast-paced role requiring accuracy excellent communication skills and the ability to handle sensitive situations with professionalism.
Full training will be provided ideal for those looking for a short term temporary role who wish to gain experience in an education-related administrative role.
About the Role
As well as providing administrative support to the team the Attendance Team Officer provides information and advice to parents schools and other agencies about all aspects of the Attendance Teams work including referrals to the team and school attendance guidance detailed in the Attendance Teams Code of Conduct and Attendance Protocol.
The officer will be in the mainresponsible for the preparation of documents relating to the issuing of Penalty Notices - so attention to detail is a must for any applicant.
The Attendance Team are currently committed to working in line with new government guidance Working together to Improve School Attendancea knowledge of that guidance along with LCCs Code of Conduct and protocol will be an advantage to anyone applying for this role.
A DBS enhanced check for a regulated activity is required for this post.
For information on our approach to the recruitment of ex-offenders please see our policy statement.
About You
To apply for this post you must:
- An ability to provide telephone support and/or advice to the general public asking the right questions to get the information required
- An ability to relate to parents/carers who may be under considerable stress and experience of families facing challenges
- Experience of accurately capturing storing and retrieving information to meet organisational and/or customer needs.
- An ability to follow procedures and guidelines and understand the importance of keeping up to date and accurate records to the high standard required by court
- An understanding of the education system in relation to school attendance including the Attendance Team Code of Conduct and Protocol and the government guidance Working Together to Improve Attendance
- An ability to work in line with requirements of confidentiality and data protection and be able to deal appropriately with sensitive material.
- Good personal organisational and time management skills with an ability to prioritise workload and work to agreed deadlines
You must also have an understanding of and commitment toequality diversity and inclusion.
In addition we also expect you to shareour commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working
We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below. This may include requests for term-time working part-time hours compressed hours flexible start and finish times home/remote working etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Stylespage on our career site.
For more information or an informal discussionplease contact:
Lynne Fantham Attendance Team Manager
Telephone:
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above. For more information see the How to Applysection on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.
About Leicestershire County Council
Leicestershire County Council is aStonewall Top 100Disability ConfidentMenopause FriendlyMindful Employer andForces Friendlyorganisation. In August 2021 we also signed up to theRace at Work Charter. We are strongly committed to promoting equality and opportunity championing employee wellbeing and investing in staff training and development.
Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.
For further information on what its like to work for us and the benefits we offer please refer to the following:
Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us
Required Experience:
Unclear Seniority
Employment Type
Full-Time
