Account Management (IC) Director - Hybrid - Express Scripts
Account Management (IC) Director - Hybrid - Express Scripts
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Salary Not Disclosed
1 Vacancy
Job Description
The Director Account Management will assist in developing strategies for effective client management. This position will direct and assess the account management services provided to assigned clients manage ongoing client relationships to ensure the quality consistency satisfaction and renewal of services delivered and oversee the implementation of new accounts products policies and services. The role also facilitates interdepartmental communication and manages a team toward prime objectives of meeting new solution sales member/client satisfaction and client retention.
ESSENTIAL FUNCTIONS
Direct and assess the quality consistency and satisfaction of services provided within the assigned business division.
Manage multiple Account Executives located in one or more sites.
Work collaboratively with management team to provide career development opportunities evaluate performance and provide feedback to promote employee growth and retention.
Assist VP in managing profit revenue new solution sales and gross margin for assigned clients.
Assists VP in developing strategic work plan goals to include but not limited to gross margin client retention renewal and new solution sales targets.
Oversee the implementation of new accounts products policies and services.
Works with cross-functional areas such as new client sales clinical programs product management supply chain and operations to ensure successful implementations and service execution.
Act as a consultant in ongoing client relationships to ensure retention targets are met.
Oversees resolution of client issues.
Participate in sales presentations to potential clients.
Works with teams to maximize sales values client new solutions and new market opportunities.
Works on special projects and task forces as assigned.
QUALIFICATIONS
Bachelors degree in related field or 10 to 15 years of experience
Strong PC skills including experience with Salesforce and Microsoft products as well as other technology driven tools
Exceptional verbal and written communication and presentation skills focused on internal and external clients
Extensive experience managing client implementations and relationships
Ability to provide excellent customer service to motivate people and teams and meet project deadlines
Ability to travel overnight up to 20%
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
This role is also anticipated to be eligible to participate in an incentive compensation and long term incentive plan.
We want you to be healthy balanced and feel secure. Thats why youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) with company match company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs visit Life at Cigna Group.
About Evernorth Health Services
Evernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Required Experience:
Director
Employment Type
Full-Time
