Order Management & Documentation Specialist
Order Management & Documentation Specialist
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1 Vacancy
Job Description
This is a remote position.
About Allied Components International
Allied Components is a leading private-label distributor of electronic components specializing in magnetic components inductors transformers and RJ45 connectors. We are committed to delivering high-quality products and exceptional service to customers worldwide.
We are looking for a detail-oriented and proactive Order Management & Documentation Specialist to manage order processing supplier coordination and shipment tracking. This role is critical to ensuring efficient fulfillment seamless logistics and exceptional customer satisfaction. You will work closely with suppliers logistics partners and internal teams to optimize procurement and fulfillment operations.
As an Order Management & Documentation Specialist you will take ownership of customer shipments shipping documentation and logistics partner coordination. You will play a critical role in ensuring accurate compliant and on-time deliveries by managing international shipping requirements maintaining regulatory compliance files and resolving customer shipment or quality issues.
This role is ideal for someone with strong logistics and documentation experience who enjoys working in a high-detail fast-moving environment. You should be highly organized process-oriented and an excellent communicator with the ability to manage complex shipments and provide outstanding customer support.
Key Responsibilities
Customer Shipment Coordination Manage customer order shipments ensuring accuracy timeliness and compliance with customer requirements.
Shipping & Import/Export Documentation Prepare review and process shipping customs and compliance documents to ensure smooth international deliveries.
3PL Oversight Coordinate with U.S. and international shipping partners to ensure proper order fulfillment tracking visibility and resolution of shipment discrepancies.
Customer Communication Provide proactive updates to customers regarding shipment status expected delivery and any shipping-related delays or issues.
Legal & Regulatory Documentation Maintain and update required compliance documents (e.g. REACH RoHS certifications) ensuring all shipments meet regulatory and customer requirements.
Quality Complaint Management Serve as the point of contact for customer quality complaints documenting issues coordinating with internal teams/suppliers and ensuring timely resolution.
Issue Resolution Investigate and resolve shipping or documentation errors customs holds or delivery disputes escalating when necessary.
Process Improvement Identify and implement improvements in shipping documentation 3PL coordination and customer service workflows.
Requirements
What Were Looking For
Strong knowledge of QuickBooks Enterprise and other order processing systems.
Knowledge of international shipping requirements import/export documentation and compliance standards.
Experience managing international shipping logistics and 3PL coordination.
Excellent communication skills in English (Mandarin proficiency is a plus).
High attention to detail with the ability to manage multiple orders partners and deadlines.
Strong problem-solving skills with the ability to address and resolve order or supplier-related issues quickly.
Proactive process-driven and highly organized with the ability to thrive in a fast-paced global environment.
Required Skills:
Success Skills and Abilities: Technical Proficiency: Advanced MS Excel and PowerPoint skills; experience with Business Intelligence tools (e.g. Tableau) is a plus. Analytical & Problem-Solving: Growth mindset with intellectual curiosity to synthesize complex information identify key business drivers and document reasoning. Communication & Interpersonal Skills: Strong verbal and written communication; ability to engage across all levels and work cross-functionally. Business Partnership: Support company functions by ensuring budget understanding and financial alignment. Adaptability & Initiative: Thrives in a fast-paced changing environment; manages competing priorities effectively while seeking continuous improvement. Accountability & Leadership: Disciplined detail-oriented and responsible; leads by example with a strong sense of ownership. Judgment & Decision-Making: Exhibits sound reasoning reacts well under pressure and involves key stakeholders in decision-making. Integrity & Teamwork: High ethical standards; works well independently and collaboratively while balancing multiple priorities. Cost Consciousness: Develops cost-saving strategies and works within approved budgets. Time Management & Organization: Highly organized with excellent ability to meet deadlines and manage competing tasks. Physical Job Requirements: Prolonged periods sitting at a desk and working on a computer.
Employment Type
Full Time
