Customer Service Manager
Customer Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a detail-oriented Yiddish-speaking Customer Service Manager with at least 2 years of experience in building maintenance supplies or specific industry experience. This full-time in-office role involves supervising a small team handling escalated customer issues managing quotes and custom orders and developing strong product knowledge. Strong communication problem-solving and leadership skills are essential. Hours are MondayThursday 8:00 AM4:00 PM with part-time hours on Friday.
Key Responsibilities
- Supervise and support the customer service team ensuring timely professional responses to all inquiries and orders.
- Handle escalated customer complaints working to resolve issues quickly and effectively while maintaining strong relationships.
- Ensure accurate handling of quotes pricing and order details for large or specialized clients.
- Demonstrate strong attention to detail and develop deep product knowledge quickly becoming familiar with each item and its specifications.
Qualifications
- Minimum 2 years of experience in building maintenance supplies or strong experience in any specific product industry like electricity plumbing kitchen cabinets janitorial maintenance or any other is preferred.
- Fluent in Yiddish.
- Proficient in spoken and written English.
- Strong problem-solving skills and the ability to handle challenges effectively.
- Must have a keen eye for detail and a strong memory for product knowledge.
- Prior customer service or support experience is preferred.
- Management experience is a strong advantage; leadership skills are essential.
Location: Bronx NY
Type: Full-time
Salary: $100000/year Commission
To apply send your resume to with the subject line:
Customer Service Manager Job ID #3296599
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Required Experience:
Manager
Employment Type
Full-Time
