Advisory Solution Consultant - CRM & Industry Workflows

ServiceNow is changing the way people work. With a service-orientation toward the activities tasks and processes that make up day-to-day work life we help the modern enterprise operate faster and be more scalable than ever before. We are redefining markets and changing the perception of Service Management for the enterprise.  Our cloud platform allows the organization to engage and empower their employees freeing themselves to focus on the most strategic matters.

Were disruptive. ServiceNow is acquiring new service management customers at an incredible pace. To sustain our explosive growth we are looking for driverspeople who thrive on delivering results and live for the next big challenge.  We seek to employ the brightest and most forward-thinking talent on the planet; were looking for professionals who arent content with the status quopeople who are more interested in how things could become.  Accelerate your career and succeed in an environment where you can make an impact daily.  We invite you to join in to stand out.

We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better and inspiring each other to be better as well.

As a strategic member of our sales team you will have a major impact on our success. As a CRM & Industry Workflows Solutions Consultant you will be responsible for devising sales strategies identifying customer challenges and pain and crafting a message that speaks to relevant differentiated value.  Connecting with your audience establishing credibility the ability to learn quickly along with a start-up mentality is essential. 

What you get to do in this role:

• Lead from the front by formulating strategies and approaches to establish credibility for ServiceNows CRM & Industry Workflows solutions
• Create compelling credibility and persuasive conversations that elevate our technology in the marketplace
• Help develop programs that enable our sales colleagues to communicate the value of customer services on the ServiceNow platform
• Establish yourself as both a domain and solution expert for both internal enablement as well as customer engagement
• Be willing to broaden your expertise as we continue to develop solutions for customer services
• Work with Product Management and Development team members to enhance ServiceNow products with new features that anticipate customer needs
• Share best practices and known solutions with colleagues to enhance the quality and efficiency of other team members
• Stay current on competitive analyses and trends impacting customer services
• Communicate with both business and technical decision makers
• Supporting Marketing events user conferences trade shows analyst demonstrations webinars etc

Qualifications :

To be successful in this role you have:

• A complete and thorough understanding of the needs and challenges facing todays customer service organizations
• 7 years of Solution Consulting experience working with customer service solutions (Salesforce Pega Zendesk etc.) or comparable experience working with the ServiceNow Platform.
• Proven pre-sales skills:  excellent communication skills in speaking to relevant value in a way thats compelling and memorable
• Passionate about evangelizing our capabilities across internal communication platforms
• Ability to establish credibility with executives business decision makers and technical influencers
• Self-starter; ability to effectively complete tasks and projects with minimal supervision
• Proficiency with the ServiceNow Platform or prior and current technical expertise in web technology and the ability to learn new technology.
• Experience working collaboratively with product management product marketing and product development
• Ability to effectively communicate the ServiceNow value proposition and key differentiators to prospects
• A high degree of passion energy drive and willingness to travel frequently (approximately 50% regional travel)
• Flexible with creative problem-solving skills

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.