Cloud Solution Snr Manager
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1 Vacancy
Job Description
The Cloud Adoption Sr. Manager will lead a team of Cloud Adoption reps covering Saudi . She/He will report to the Regional Cloud Adoption Leader and should show managerial skills including:
- Developing long-lasting client relationships you will act as a trusted advisor who our clients can depend on.
- Developing and coaching the people around you to excel in their role achieving great things for the career our business and our clients. She/he will have the opportunity to shape our team playing an active role in recruiting people development and programs we run to engage and develop our people.
- Collaborating with colleagues to create thought leadership and to improve the way we deliver our services in the market.
The Cloud Adoption team will liaise as needed with the relevant TE teams to agree on specific activities and/or deliverables required in each of the accounts the team is managing. The ultimate goal is to maximize usage and usage growth of Oracle Cloud while also creating a robust customer experience across the entire cloud adoption lifecycle.
Typical activities of the Cloud Adoption rep:
- Conduct24h customer activation and fast achievement to $1
- Strong focus ononboardingfor new cloud customers and/or workloads minimizing time to first $1 and accelerating consumption growth
- Provide best practice guidance on the Landing Zone in alignment with our WLA activities
- Equip the customer with therelevant knowledgefor early usage
- Manage the customersAdoption Plan
- Continuouslymonitor and review Adoption Planwith the customer to guarantee the progress according to their expectations facilitating thevalue realizationand definingand executing actions to bring value to customer and accelerate ramp.
- Assess churn risk(customer or service) and formulate mitigation plan
- Detect and flag potential new workloads (to ACEs) or new implementation opportunities (to LIFT)
- ActivateGo Live Assuranceto guarantee success in this Critical Milestone for the customer
- Energize Customersinterest by sharing information and facilitate connection with relevant Oracle activities
- Share and/or recommend customer/ industry specific best practices & content
- Remove barriers
- Assureprogress and prompt resolution of SRsand escalationsby engaging relevant teams and advocating for customers
- Identify structural issuesaffecting customer use of Oracle Cloud and initiate conversations with relevant teams (Cloud Ops PM Sales) to formulate a resolution plan
- Resolve billing issues
- Act as a customer advocate for product features and requirement
To fulfil the role of a CA Sr. Managerwe are looking for individuals matching the following profile:
- Relevant experience in TCE roleswith a track record of successful customer engagements
- Team player with great networking abilities
- Ability to work in (virtual) teams. To get a specific job done often requires working across various regions cultures and LoBs.
- Strong understanding of the entire TCE ecosystem (and beyond) and how each team contributes to the customer success
- IT Local Market Literacy- able to advise on technology best practices by understanding the Cloud market trends and their impact on various industries. We will value specially the knowledge & experience in the local market.
- Communication- Excellent communication and presentation skills with high degree of comfort speaking across all levels of management and IT roles
- Leadership High energy and social skills to influence inspire and develop professionals while driving business results and maintaining a big customer centricity.
- Passionate about Technology with Breadth and Depth knowledge
- Commercial business understanding -Partners with pour internal stakeholders and teams to ensure customer success and predictable and sustainable consumption growth increasing forecast accuracy
- Collaboration skills
Agent of Change driving creative and new customer engagements to convert our customers on the best cloud advocates
Responsibilities
Responsible for managing resources that work with customers sales engineering and product teams to design and implement cloud solutions for customers. Establishes business objectives metrics and plans to ensure attainment. Provides leadership on technical cloud solutions and customer success. Identifies gaps and enhancements to influence engineering roadmaps for customer driven features. May deliver presentation demonstrations to high level customers and at conferences and events. Maintains expertise by staying current on emerging technologies. Manages the implementation of solutions and ensures successful deployments by providing direction on code development and scripting. Oversees the support of customers from Proof of Concept (POC) through production deployment of services management of resource configuration planning and customer education/training. Acts as spokesperson for Oracle cloud and an escalation path for relationships.
Qualifications
Career Level - M3
Required Experience:
Manager
Employment Type
Full-Time
