MS Teams Operations Specialist
MS Teams Operations Specialist
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Job Description
Roles & Responsibilities :
- Ensure configuration of Microsoft Teams across the organization and proper integration with Microsoft 365 services (e.g. SharePoint OneDrive Exchange)
- Provide Tier 3 support for Teams-related incidents and requests. Troubleshoot and resolve issues related to Teams meetings chats calls and file sharing
- Perform operational activities to support global users and organizations
- Proactively identify and resolve issues that may affect service availability or user experience.
- Ensure Microsoft Teams complies with the organizations security and data protection policies.
- Assist with the rollout of new features updates and major changes to Microsoft Teams.
- Create and maintain comprehensive documentation for Teams-related procedures configurations and troubleshooting steps.
- Stay updated on Microsoft Teams updates and new feature releases sharing knowledge with the team.
Qualifications :
Educational qualification:
Bachelors degree in computer science
Microsoft 365 Certified: Teams Administrator Associate
Experience :
- 3 to 5 years of experience working with Microsoft Teams
- Proven experience with UC platforms and communication technologies.
- Knowledge of PowerShell scripting for automation and troubleshooting.
- Expertise in Microsoft Teams administration and troubleshooting
- Strong analytical problem-solving and communication skills.
- Knowledge in support processes and KPI monitoring
- Ability to work in a collaborative team environment and handle multiple priorities.
Mandatory/requires Skills :
Preferred Skills :
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
