Housing Programs Coordinator
Housing Programs Coordinator
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$ 45000 - 50000
1 Vacancy
Job Description
Job Details
Description
POSITION SUMMARY
The Housing Programs Coordinator provides critical support to Civic Works housing programs that serve older adults particularly those receiving home repair and safety modification services. This position is responsible for fielding incoming inquiries from older adult clients and external partners managing communications between clients staff and external partners and maintaining accurate records and documentation to ensure effective program delivery.
The Coordinator will support the Housing Division of Civic Works Elder Services with data entry recordkeeping scheduling coordination and program communications. This role requires strong interpersonal organizational and administrative skills and a passion for helping older adults age safely in their homes.
PRIMARY RESPONSIBILITIES
Data Entry and Systems Management
Ensure accurate and timely entry of project tracking and client data across tracking systems including Neighborly Salesforce and spreadsheets.
Assist in gathering and preparing data for internal reporting and external grant compliance as needed.
Administrative Support
Maintain and update project tracking spreadsheets folders and digital records to ensure accurate documentation.
Input new and modified work orders into internal systems and maintain organized records of active and completed projects.
Assist with organizing documentation required to close out work orders including photo documentation completed forms and contractor paperwork.
Coordinate scheduling of inspections and installations with clients and subcontractors and confirm appointments.
Program and Team Coordination
Help with tracking subcontractor documentation such as licenses insurance and certifications.
Participate in weekly team meetings to review project progress and report on administrative updates.
Client Communication and Support
Serve as the first point of contact for older adult clients calling to inquire about home repair and housing-related services.
Provide information screen inquiries and route client questions to appropriate staff as needed.
Maintain clear and compassionate communication with clients ensuring a high standard of customer service and responsiveness.
SECONDARY RESPONSIBILITIES
Order office or outreach materials related to housing services.
Perform other duties as assigned by the Senior Program Manager of Housing.
Qualifications
Please submit a cover letter and resume.
EDUCATION AND EXPERIENCE
- Associate or bachelors degree in social work or a related human services field would be a plus. Will consider relevant work experience in lieu of a degree.
- Experience in administrative roles customer service or client-facing positions required.
- Experience working with older adults or in housing programs preferred.
- Proficiency in Microsoft Office (Excel Word Outlook) is required.
OTHER SKILLS:
- Strong interpersonal skills and a demonstrated ability to communicate clearly and compassionately with older adults.
- Detail-oriented with strong organizational and recordkeeping abilities
- Proficiency with database systems (experience with Neighborly or Salesforce is a plus).
- Demonstrated ability to manage multiple tasks and meet deadlines.
- Drivers license required (driving record will be reviewed).
- A drug test and criminal background check are required.
Required Experience:
Senior IC
Employment Type
Full-Time
