Operations Director
Operations Director
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Job Description
Operations Director University District Gateway
Location: Ohio State University Campus Area Columbus OH
Department: Operations
Reports To: General Manager
Status: Exempt / Full-time
About the Role
We are seeking a dynamic Operations Director to lead the operations of University District Gateway a vibrant mixed-use destination at the heart of The Ohio State University campus area. This role is ideal for a seasoned facilities leader who thrives in a fast-paced environment values collaboration and is committed to delivering exceptional tenant and guest experiences.
As Operations Director you will oversee all building systems facilities maintenance and vendor relationships ensuring that University District Gateway is maintained to the highest standard. Youll work closely within a small collaborative team while also serving as a key point of contact for the property owner and high-level lessees.
What Youll Do
Lead the operations team (Chief Engineer Maintenance Technician Operations Manager) with a focus on performance accountability and professional growth.
Oversee the maintenance and operation of all mechanical electrical plumbing HVAC fire protection and building automation systems.
Direct custodial landscaping and tenant construction review across retail office and common areas.
Serve as the primary operations liaison to ownership (public entity) high-level lessees and the GM/Steiner team ensuring clear timely and professional communication.
Work seamlessly with a small team dynamic supporting cross-functional collaboration and strong internal communication.
Develop and manage preventative maintenance programs for all major systems.
Manage vendor contracts ensuring compliance with ownership guidelines and cost efficiency.
Support long-range planning and budgeting for major capital replacements and improvements.
Model a customer-first approach with tenants ensuring a professional solution-oriented experience.
Maintain accurate inventory and ensure all tools and equipment are safe and functional.
What Were Looking For
10 years of facilities operations leadership experience preferably with mixed-use or Class A properties.
Deep expertise with mechanical electrical plumbing HVAC fire protection and building automation systems.
Strong technical skills including preventative maintenance systems work order software and Microsoft Office.
Proven ability to work within a small team environment while balancing big-picture operational goals.
Skilled at managing owner communications with professionalism diplomacy and clarity.
Excellent communication problem-solving and decision-making skills.
Professionalism diplomacy and the ability to balance multiple priorities.
Why Join Us
Play a key leadership role at University District Gatewaya high-profile retail dining office and entertainment destination in the OSU campus district.
Be part of a tight-knit collaborative team dedicated to creating a best-in-class tenant and guest experience.
Competitive salary and benefits package.
Opportunity to make a long-term impact on the success and reputation of one of Columbus most dynamic mixed-use properties.
Schedule & Environment
Full-time on-site position (primarily MondayFriday 9:00 am6:00 pm with occasional evenings/weekends).
Active hands-on role requiring both office and field presence.
Must be able to lift up to 75 lbs and perform physical tasks as needed.
Occasional travel required.
Ready to take the lead at University District Gateway Apply today and help shape the future of one of Columbus most exciting mixed-use destinations!
Required Experience:
Director
Employment Type
Full Time
