Executive - Patient Care Services
Executive - Patient Care Services
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Job Description
Objective
To monitor the efforts of the team below ensuring a Caring and Patient Centric vision by way of imparting regular counseling & training.
Principal Accountabilities :
Principal Accountabilities
(A) Operational
Monitor smooth functioning of the department.
Cross check scroll of all the PCA before depositing to finance along with cash.
Coordinate effectively for Patients / Visitors.
Work closely with OPD consultant and Patient to coordinate efficiently.
Make sure PCA are disseminating precise information as per the Hospital Protocol.
Available as mentor to all PCA & help them whenever needed.
Responsible for all the responsibilities of PCA as well.
Make sure to download information regarding any VIP moment to all PCA.
Feedback Management & encourage patient to give their valuable suggestions.
Forward all the feedback to controller everyday before closing the shift.
Ensuring the opening and closing of the shifts by staff effectively.
Addressing grievances and other feed back.
Ensuring timely and error free dispatch of corporate and TPA billings from billing department.
Exercise & practicing effective cost control while managing the department stationary.
Ensuring filing and sorting of reports shift wise.
Performance Parameters
Product Knowledge
Result Oriented and focused.
Communication & Stress Mgmt. Skills.
Adherence to various policies & procedures
Ensuring Feedback Form Collection > 90%
Involvement in resolving Patient centric concerns
Target focused & result oriented.
Software handling skills
Handling Deliverables in time.
Team Leader and a Player
To be able to control patient waiting time to <15minutes (>80%)
Eye for Detail
Attitude.
Education
Graduate
Experience
Preferably with 2-3 years experience in Healthcare / Service Industry
Knowledge
Strong Knowledge of Hospital System
Strong Inter personal Communication and stress management Skills.
Customer Relations Management Skills.
Software Handling Skills or ability for the same
To achieve customer satisfaction levels in Front Office to 80% - 85% as evaluated through feed back forms or otherwise.
To be able to monitor team and have errors free registration as well as the billing to more than 90%.
To be able to generate customer feed back forms to more than 60% of the total movement.
To achieve targets or goals set by the department.
Employment Type
Full Time
