IT Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Service Level & Escalation Management
Define and enforce SLAs across all IT services (infrastructure applications support).
Maintain an escalation matrix for rapid incident response and resolution.
Generate SLA performance reports and implement corrective actions as needed.
Communication & Stakeholder Management
Develop a communication plan covering IT announcements executive briefings and incident notifications.
Standardize all internal and external IT communications and feedback loops.
Coordinate consistent updates across IT and business stakeholders.
Digital Transformation & Innovation
Lead cloud migrations SaaS adoption and modernization of legacy systems.
Implement AI/ML RPA Microsoft Copilot and Power Platform solutions for automation.
Guide business units through digital workflow optimization.
Operational Planning & Resource Management
Manage annual and quarterly IT plans calendars and resource allocations.
Align project delivery and infrastructure maintenance with business priorities.
Forecast IT capacity needs and minimize operational risk.
Infrastructure & Multi-Geo Operations
Administer Microsoft 365 in multi-geo tenant configurations.
Design and manage Azure AD environments hybrid identity and federation.
Oversee cloud/hybrid infrastructure: Azure VMs VNets networking Cloudflare (DNS CDN WAF) and VPN.
Support on-premises and Azure-hosted SQL Server environments with DR/HA capabilities.
Microsoft 365 Administration
Manage Exchange Online: mail flow rules hybrid configurations retention policies.
Administer Microsoft Teams: policies meeting settings app permissions usage governance.
Configure and manage SharePoint Online: site provisioning permissions sharing and lifecycle policies.
Govern OneDrive: storage quotas DLP external sharing.
Security & Compliance
Enforce policies aligned with ISO 27001 NIST SOC 1/2 and CIS Controls.
Administer Microsoft Defender for Endpoint/XDR and Sentinel for threat detection and response.
Manage Zscaler for secure internet access and zero trust connectivity.
Use Microsoft Purview/Compliance Center for:
o eDiscovery (Standard & Premium)
o Data Loss Prevention (DLP) for emails files Teams and SharePoint
o Retention & Sensitivity Labels audit logs and alerts
Endpoint Management
Configure and enforce policies via Microsoft Intune (Windows macOS mobile).
Automate patching and monitor telemetry from Defender and XDR.
Global Service Desk & End-User Support
Lead global help desk teams with SLA-based support models.
Drive continuous improvement through CSAT/NPS feedback and user experience analytics.
Foster end-user adoption and self-service enablement.
Web Development & Internal Tools
Oversee internal Core/MVC app development.
Define scope pipelines releases and Agile workflows using Azure DevOps.
Vendor & License Management
Negotiate contracts and vendor SLAs.
Monitor license consumption across M365 Azure and third-party tools.
Team Leadership & Collaboration
Lead cross-functional IT teams (infrastructure support developers).
Provide mentorship define KPIs and align IT strategy with business vision.
Budgeting & IT Reporting
Prepare and manage IT OPEX/CAPEX budgets.
Forecast and optimize Azure/M365 costs and cloud resource consumption.
Deliver dashboards and reports on IT health SLA compliance and digital transformation KPIs.
Requirements
Deep knowledge of Azure Exchange Online SharePoint Teams and Power Platform
Hands-on experience with Microsoft Purview Defender Sentinel and Zscaler
Jira or ServiceNow for ITSM workflows
Strong leadership stakeholder communication and budgeting skills
Employment Type
Full Time
