Junior MSP IT Support Technician (Level 3) – In-Person Role
Junior MSP IT Support Technician (Level 3) – In-Person Role
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$ 65000 - 85000
1 Vacancy
Job Description
- Competitive salary
- Opportunity for advancement
- Training & development
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
Key Responsibilities:
- Provide expert-level technical support for complex server network and software issues escalated from Level 1 or 2 Technicians.
- Design deploy and manage secure high-performance network solutions tailored to client needs.
- Perform system administration including maintenance upgrades backups and compliance with industry standards.
- Foster strong client relationships through professional responsive support and strategic technology recommendations.
- Lead IT projects such as AI agents system migrations and network deployments coordinating with internal teams and vendors.
- Maintain detailed documentation of client environments and mentor junior technicians.
- Ensure compliance with data privacy and cybersecurity regulations through regular audits and best practices.
- Provide on-call emergency support including evenings and weekends to ensure minimal client downtime.
Qualifications:
- Required: 5 years of IT support experience including 1 years in a Level 3 role.
- Required: 2 years of MSP (Managed Service Provider) experience.
- Required: Bachelors degree (graduated) in IT Computer Science or a related field.
- Required: CompTIA Network Security Microsoft Azure Administrator (or CCNA); CompTIA A Microsoft 365 or Windows Server Certifications.
- Required: Advanced expertise in Windows/Linux servers virtualization (VMware Hyper-V) and cloud platforms (Azure AWS).
- Required: In-depth knowledge of networking protocols firewalls VPNs and cybersecurity best practices.
- Highly Preferred: Proficiency with RMM tools (e.g. NinjaRMM) ticketing systems (e.g. Autotask PSA) and documentation platforms (e.g. IT Glue).
- Exceptional problem-solving project management and communication skills.
- Ability to thrive in a collaborative fast-paced environment.
Work Environment:
- On-site/In-Person Role based in Pearland Texas.
- Occasional travel (valid drivers license required) to clients office(s) in the company vehicle.
- Flexible schedule including some evenings/weekends for client emergencies.
- Collaborative team culture focused on delivering high-quality IT solutions for SMBs.
- Competitive salary.
- Supportive work environment.
- Post initial probationary period:
- Health dental and vision insurance.
- Holiday and generous PTO.
- Professional development opportunities and certification reimbursement.
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
Junior IC
Employment Type
Full-Time
