Sr. Specialist, IT Service Operations
Sr. Specialist, IT Service Operations
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$ 90000 - 110000
1 Vacancy
Job Description
About the Role:
Grade Level (for internal use):
09About the Role:
The Team:
Service Management is a global team responsible for providing technical application support and cloud infrastructure management for the Markets Group within Enterprise Solutions. We operate in a highly collaborative environment working closely with both internal stakeholders and our customer base. Our team embraces a sharing and learning culture with a strong focus on continuous improvement and optimizing processes to deliver the highest level of service.
Responsibilities and Impact:
- Handle all support requests including incident problem and change management as well as business continuity activities ensuring seamless and high-quality delivery of services to end users
- Provide second-line client-facing technical support for issues escalated by first-line support teams. Leverage strong technical skills business knowledge and AWS troubleshooting expertise to diagnose and resolve issues efficiently. Partner with development teams for third-line escalations when required.
- Collaborate with product and delivery teams to ensure the Service Management team is fully prepared for new releases and actively engaged in the early design and architecture review of cloud-native enhancements.
- Drive initiatives and lead continuous improvement processes around proactive AWS infrastructure health monitoring application performance tracking and incident prevention strategies to enhance overall system stability and reliability.
- Utilize AWS-native tools (e.g. CloudWatch CloudTrail and Cost Explorer) and third-party monitoring solutions to strengthen observability detect anomalies and implement automated responses.
- Apply AI/ML-driven techniques to detect anomaly predict alerting and to enhance support operations.
Compensation/Benefits Information: (This section is only applicable to US candidates)
S&P Global states that the anticipated base salary range for this position is $90000 - $110000. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and certifications.
In addition to base compensation this role is eligible for an annual incentive role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees please click here.
What Were Looking For:
Basic Required Qualifications:
- University Graduate of Computer Science or Engineering degree.
- Minimum of 3 years of direct experience in Site Reliability Engineering or DevOps roles high availability and incident response in AWS or Azure or GCP.
- Proficiency with cloud computing environments (AWS / GCP/ Azure).
- Good understanding of Application Support processes. Ideally familiar with monitoring tools such as Splunk CloudWatch .
- Expertise in Oracle PLSQL/PostgreSQL: Proficiency in advanced SQL techniques query optimization and experience with complex database systems.
- Experience in leading post-mortem analyses and implementing preventative measures to avoid recurrence of incidents
- Excellent problem-solving skills and the capacity to lead effectively under pressure during incident response and outage management.
- Ideally would have experience of working in the Finance Industry and/or experience of S&P Global products
Additional Preferred Qualifications:
(Hiring Manager to complete - List a maximum 4 bullets outlining the key qualifications of the job e.g. education must-have skills languages etc. Then list 3-4 bullets with the key soft skills required)
Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United States.
Include for roles that are bonus plan eligible including sales commission plans.
US Roles Only
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) IFTECH202.1 - Middle Professional Tier I (EEO Job Group)
Required Experience:
Senior IC
Employment Type
Full-Time
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