Associate Technical Support Engineer

As an Associate Service Delivery Analyst you will work within a global cloud operations and service delivery center for QAD.   You will work with technical teams and mentors learning QAD applications systems and software.  This will include assisting resolving technical issues and working within a team to support global clients.      

Expectations:

• Perform initial triage on the reported application issues by the global customers/partners and provide solutions by consulting the mentors within the Service Delivery organization
• Should know about a ticketing system- (Basics of Ticketing Systems Ticket Lifecycle Handling and Managing Tickets and SLAs and Escalations)
• Handle simple application issues under the close guidance of the mentors/team lead.
• Basic level of knowledge in operating system administration on both Linux and Windows.
• The candidate should have a basic understanding of RDBMS (Relational Database Management System)
• Maintain defined quality standards and procedures.
• Strong communication skills are essential for creating and updating documentation as well as communicating with customers
• Learn and adhere to all the support processes and guidelines and consult mentors or other senior support consultants/team leads in case of queries related to the support process or any application area
• Enhance knowledge on the application by learning on the job and/or by attending online or classroom training

Qualifications :

• Education/Licenses:  New college graduate.  Bachelors degree in technical area preferred
• Experience: Fresh Graduate or 0-6 months
• Computer skills: Familiarity with Google Suite basic knowledge of the Linux operating system.  
• Nice to have:Java Java Script HTML XML Open Source technologies. 

Additional Information :

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

About QAD:

QAD Inc. is a leading provider of adaptive cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive life sciences packaging consumer products food and beverage high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions respects their unique perspectives and provides opportunities for growth regardless of background. QADs DEI program is driving higher levels of diversity equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. 

#LI-Remote

Remote Work :

Yes

Employment Type :

Full-time