Technical Support Officer
Technical Support Officer
Posted on :
31-07-2025
Employer Active
1 Vacancy
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Job Description
3 months contract with local authority
- Oversee the induction and training of peers and new employees although no direct supervisory responsibility is required.
- Demonstrate understanding of the Council s Customer Care Standards and ensure that these standards are met to prioritize resident satisfaction.
- Respond to customer queries through various channels and escalate issues to technical managers and professional workers.
- Commit to delivering the highest level of service and continuously improve service delivery through innovative approaches.
- Support the Waste Services team in investigating and responding to enquiries service requests and complaints.
- Responsible for delivering complex routine and emergency administrative tasks to ensure consistency in service delivery.
- Provide skilled and flexible technical administration support service and react to fluctuations in workload.
- Work as part of a multi-disciplinary team to meet tight deadlines and maintain high standards of customer care.
- Maintain an understanding of operational workflow processes and escalate any gaps in resourcing to the line manager.
- Demonstrate cost-consciousness and identify cost-effective changes to own way of working.
- Resolve financial queries and ensure appropriate financial controls are in place.
- Identify and suggest improvements to current ways of working to deliver a more efficient and effective service for customers.
- Support the delivery of continuous monitoring of team and individual performance against set standards and targets.
- Interact with internal and external stakeholders at various levels.
Requirements
- Proven experience in customer service and administrative support
- Strong communication and interpersonal skills
- Ability to work effectively in a multi-disciplinary team
- Understanding of financial controls and cost-consciousness
- Commitment to continuous improvement and innovation
- Flexibility to adapt to varying demands and locations
- Ability to learn complex administrative tasks quickly
- Strong organizational and time management skills
Requirements: Proven experience in conducting tree surveys Certification as an arborist In-depth knowledge of arboriculture practices and standards
Employment Type
Full Time
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