Datastore Support Engineer, Software Implementations

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact
Our latest suite of software products Axon Records and Axon Standards will revolutionize the way law enforcement completes one of their most time-consuming activities report writing & scene documentation. If you love to get close to your users to understand and solve their problems quickly this is the place for you. If you thrive on working with other teams to drive solutions quickly on a brand-new product this is the challenge for you. If you are interested in supporting a mission critical product used to save lives this is the product for you. Axon is seeking a high-energy proficient Datastore Support Engineer with expertise in cloud solutions. This individual will play an instrumental role in supporting critical escalated issues and customer requests. We need a driven individual who excels in a high-paced evangelistic startup environment focusing on law enforcement thriving on resolving technical issues and building solid customer relationships.

What Youll Do
Location: US based Axon hub sites (Atlanta Boston Denver Scottsdale Seattle Chicago Austin Charlotte or Sterling metro areas)
Travel:up to 10% travel within the U.S
Reports to:DataStore Manager
Direct Reports:0

• Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
• Develop and prepare SQL queries to assist Law Enforcement customers with their reporting needs.
• Provide front line datastore support to Axon Records and Standards customers while logging detailed notes on each customer interaction
• Collaborate with customers to identify the urgency of tickets/requests and identify their priority across engineering teams.
• Researching diagnosing troubleshooting and identifying solutions to tackle Axon RMS system issues specifically related to our Axon Datastore
• Follow up with clients to ensure their systems are fully functional after troubleshooting
• Develop knowledge base articles on top issues
• Report bugs and trends to the necessary Axon teams

What You Bring

• 5 years of support experience for cloud-based products
• A willingness to learn self-sufficiency responsibility and a positive outlook
• Solid communication skills and the ability to communicate to both technical and non-technical customers/colleagues.
• Experience working with relational databases and SQL and the ability to write modify and troubleshoot SQL queries
• Experience working with business intelligence applications such as Tableau Power BI Crystal Reports
• Experience working with JSON and XML
• Knowledge of computer/server hardware operating systems and storage devices
• Requires the ability to work individually with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical Dental Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

The Pay: Axon is a total compensation company meaning compensation is made up of base pay bonus and stock awards. The starting base pay for this role is between USD 83250 in the lowest geographic market and USD 133200 in the highest geographic market. The actual base pay is dependent upon many factors such as: level function training transferable skills work experience business needs geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.