AVPDVP Complaint Management MIS Regulatory Reporting Private Sector Bank
AVPDVP Complaint Management MIS Regulatory Reporting Private Sector Bank
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Will be responsible for reporting of Complaints Performance which includes Closure TAT Pendency and Top Areas of Complaints different MIS on complaints to senior management and all regulatory submissions. As a control function will be responsible to identify non-compliance to Complaint Management processes of the bank incorrect selection of CRM fields and to ensure corrective action/ process improvement.
Regulatory Reporting:
- Will be responsible for preparation of quarterly submissions to Standing Committee and Customer Service Committee of the Board Annual disclosure of complaints to publish in Banks annual report
- Will be responsible for other regulatory submissions like yearly Bank Profile RBI Tranche I II and III submissions sustainability report etc. within the agreed timelines
- Will be responsible to ensure submissions on complaints in compliance to RBI Master circular
- Will be responsible to ensure compliance to RBI Master Direction on Internal Ombudsman dated 29th Dec2023
Periodical Reports to Senior Management on complaints:
- Will be responsible for preparation of various MIS on Complaints Performance closure TAT pendency and Top Areas of Complaints to Senior management for review and inputs.
- Will be responsible for preparation of monthly reports on complaints and daily weekly and monthly dashboards on TAT performance to all Business Heads and Group Heads
- Will be responsible for preparation quarterly reports to ICAAP team and any adhoc MIS required by senior management.
Complaint Management Note:
- Will be responsible for quarterly review of Complaint Management Note and update changes wherever required
Audit and Compliance:
- All the requirements raised by RBI Audit Internal Audit and Statutory Audit are submitted in timely manner
- Compliance of all Audit observations and closure on time
- Review of Complaint Management processes/notes and ensure compliance of the same
Supervisory Role
- Will ensure training to new joinees
- Will be ensuring regular feedback guidance to the team and performance appraisal for the team
Regulatory Reporting,MIS Reporting,Customer Service,Customer Complaints
Employment Type
Full Time
