Case and Knowledge Management Coordinator
Case and Knowledge Management Coordinator
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Job Description
DEADLINE FOR APPLICATIONS
18 July 2025-23:59-GMT01:00 Central European Time (Rome)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.
ABOUT WFP
The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.
At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.
WHY JOIN WFP
WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive diverse and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
This position is located in the Legal Office (LEG) at WFP Headquarters in Rome Italy. The position is assigned to the LEG Front Office and works under the direct supervision of the Deputy General Counsel and Deputy Director LEG and in close coordination with the Business and Knowledge Management Officer LEG.
ACCOUNTABILITIES/RESPONSIBILITIES:
Under the general supervision of the Deputy General Counsel and Deputy Director LEG and in close coordination with the Business and Knowledge Management Officer LEG the incumbent shall perform the following tasks:
1. Inform coordinate and monitor the cross-functional assignment of cases across the LEG branches through continuous consultation with individual legal officers and advice to team leaders.
2. Contribute to the effectiveness and timeliness of LEG services to the organization and the continuous professional development of the legal officers that are involved in the pooled service arrangement by facilitating their balanced involvement in handling legal matters pertaining to different areas of expertise.
3. Develop document and maintain updated guidelines and standard procedures to facilitate the smooth cross-functional assignment of matters as well as the identification of trends in the demand for cross-functional work and LEG services best practices and lessons learned.
4. Monitor workflows collate data and prepare data analysis as required to provide LEG Management with accurate information and reports for efficient planning and decision-making on the status and potential developments in LEGs pooled service arrangement.
5. Coordinate the process for providing feedback to lawyers involved in the pooled services arrangement and disseminate reports to supervisors to inform their performance management actions.
6. Identify potential issues in implementing cross-functional case assignments and assist the Deputy General Counsel and Deputy Director LEG in preventing or addressing related change management issues.
7. Pro-actively engage LEG team members in pooled services and cross-functional skills development including through the design and development of training initiatives and preparation and distribution of internal newsletters.
8. Support the Business Manager and Knowledge Management Officer LEG in:
Implementation of LEGs knowledge management strategy by monitoring the correct usage and continuous development of LEGs case management system and related IT tools that support the pooled services arrangement;
Definition and application of Artificial Intelligence solutions to LEGs case management system and more broadly in connection with LEGs knowledge management;
Finalization of special projects and system/process enhancements for LEG;
Proposing and facilitating the development of internal training sessions and assisting in preparing the annual training plan for LEG team members.
9. Assist in the development of LEGs decentralization strategy which involves outposting certain legal officer positions closer to WFP countries of operation by identifying modalities for cross-functional work in the context of a decentralized legal function.
10. Any other business as appropriate.
QUALIFICATIONS & EXPERIENCE REQUIRED:
Education:
Advanced University degree or university degree with relevant work experience.
Experience:
At least 5 years post-graduate progressively responsible professional experience; experience in office management international development audit and evaluation processes or other related fields required.
Knowledge & Skills:
Knowledge of Microsoft Office (Excel Visio Word PPT) experience in managing a high volume of data knowledge of WFP Information Network and Global Systems (WINGS).
Languages:
Working knowledge (proficiency/Level C) of English; limited knowledge (intermediate/Level B) of another official WFP language i.e. Arabic French Spanish Portuguese Chinese Russian.
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:
NO FEE DISCLAIMER
The United Nations does not charge any application processing training interviewing testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee please disregard it. Furthermore please note that emblems logos names and addresses are easily copied and reproduced. Therefore you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
We strongly recommend that your profile is accurate complete and includes your employment records academic qualifications language skills and UN Grade (if applicable).
Once your profile is completed please apply and submit your application.
Please make sure you upload your professional CV in the English language
Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
Additional documents such as passport recommendation letters academic certificates etc. may potentially be requested at a future time
Please contact us at in case you face any challenges with submitting your application
Only shortlisted candidates will be notified
All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.
Required Experience:
IC
Employment Type
Full-Time
