Coordinator
Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
key Responsibilities
- Coordinating roll-out install schedule with tech schedules and manage dispatches
- Must be capable of organizing and communicating the service technician or external subcontractor schedules. Brief technicians in person when appropriate.
- Working with Installation Managers on closed tickets to ensure technician met or exceeded expectations reporting any customer satisfaction issues as needed.
- Recording details on completed installation orders to assist with invoice generation process. Working with technicians to ensure that all documentation/reporting deliverables are available to customer as required per the contract or SOW.
- Providing support for field personnel (such as phone numbers directions customer info etc.).
Education and Experience
- Diploma or equivalent required. Associates or Bachelors degree preferred.
- 2 years in customer service or dispatching environment preferably with experience in the IT industry and with understanding of basic IT terminology
- Familiarity with MS Office (Word Excel Outlook)
- Familiarity with ticket management or CRM system
Key Competencies/Behaviors
Professional demeanor
- High level of attention to detail
- Self-motivated achievement-oriented with time management skills
- Excellent written communication and presentation skills
- Must be comfortable working in a deadline-oriented fast paced business environment with shifting priorities
Employment Type
Full Time
