Luxury Hotel Customer Advisor with Italian and English
Luxury Hotel Customer Advisor with Italian and English
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Job Description
What Are We Looking For:
Our client is a global leader in hospitality with over 100 years of experience 19 brands and more than 7000 hotels across 123 countries. They offer business and leisure travelers the finest accommodation service amenities and value along with an award-winning guest loyalty program with over 145 million members. As representatives of this global leader in hospitality our mission is to inspire people to travel to the best destinations and our beautiful properties providing a reliable and friendly service that sets us apart from other providers.
Your Tasks:
Checking availability at our hotels around the world.
Providing advice on hotel properties available rooms and packages.
Identifying individual travel needs and preferences offering the best solutions.
Managing hotel bookings including making changing or cancelling reservations as needed.
Expanding our network of loyal guests and assisting members with their accounts.
Redirecting guests to other responsible departments as necessary.
Qualifications :
Requirements:
Excellent verbal and written skills in Italian (B2H/C1 Level).
Good verbal and written skills in English (B2H/C1 Level).
Previous experience in customer service is an advantage.
Intermediate technical PC knowledge and ability to multitask.
Strong communication skills and ability to maintain good relationships with customers.
Positive attitude and great interpersonal skills with a can do attitude.
Ability to present complex information in a simple and understandable way.
Additional Information :
What Youll Get:
Long-term job security with a permanent contract.
Additional health insurance and life insurance.
21 days of paid annual leave
1.5 hours of paid breaks per day.
Food vouchers.
Clear career path within the company.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
