Client Service Specialist IV
Client Service Specialist IV
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Job Description
Access SUPPORT JOB DESCRIPTION
The Solution Center Access Support Team provides support to internal and external clients utilizing the JP Morgan Access product whichis a website for making transactions & payments for any line of business in J.P. Morgan. The team services many clients (companies) and offers various products including international payments.
As a member of the Access Support team you will be part of a high performing global team and will have the opportunity to work with a variety of different clients and internal partners. As you support our clients you will work on many different problem types of varying complexity across multiple products and lines of business. You will be challenged to stretch outside your comfort zone learn new things and to challenge the status quo helping the team evolve to better meet the needs of our clients and internal partners.
Responsibilities will include:
- Providing support for inquiries will be received via phone and internal case transfer for clients and internal partners.
- Troubleshooting of login to JP Morgan Access related issues
- Troubleshooting of wire import & NACHA failures.
- Ensure that client satisfaction and confidence in JPMorgan Chase products and services are at or above departmental standards.
- Accurate and timely documentation of all inquiries received.
- Support the development and maintenance of policies procedures and training materials.
- Escalation of issues as necessary ensuring that the defined escalation procedures are followed.
- Partner with the leadership team other team members and business partners to resolve client issues and to meet business goals.
Required Skills
- 2 years of Customer Service experience.
- Flexible to work in night shifts.
- Able to work on holidays and outside of normal coverage times as needed.
- Be self-motivated and self-managing demonstrating sound judgment and effective decision making.
- Effective analytical approach and complex problem solving skills.
- Effective time management and organizational skills
- Strong spoken and written communication skills.
- Able to translate complex technical information into simple terms.
- Ability to communicate and consult with clients concerning highly sensitive information
- Able to build and maintain good working relationships with business partners and technology.
Qualification
- Graduate
Required Experience:
Unclear Seniority
Employment Type
Full-Time
