Operations Manager
Operations Manager
Posted on :
12-06-2025
Employer Active
1 Vacancy
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Job Description
THE ROLE
- The Operations Manager will focus on enhancing the efficiency effectiveness and overall performance of Lumis operations
- Identify operational risks and develop strategies to mitigate them
- Drive design and implement improvement initiatives across operational teams
- Build and deliver change management plans to determine success of initiatives
- Coordinate cross-functional teams to ensure that improvement initiatives are executed effectively
- Conduct process mapping maintenance and analysis to support improvement initiatives
- Operational system support and maintenance
- Manage a small Quality Assurance Team
Qualifications :
THIS PERSON IS SOMEONE WITH
- Solid Operational Experience
- Analytical and problem-solving skills with strong time & resource management
- Project & Change Management experience
- Strong communication skills
- Proven history of successful collaboration and stakeholder management to deliver change
- Strong understanding of CRM telephony automation & reporting tools
- Experience in process improvement & risk mitigation
- Self motivation and drive to continuously improve
- Experience in fintech and/or lending is highly favourable
Additional Information :
PERKS & BENEFITS
- Wellbeing: Free counselling seasonal activities Wellbeing Allowance wellness room flu shots
- Work Life: Home Workspace Allowance Purchased Leave Parental Leave Parental Flex Leave Lumi Life Leave for challenging events breastfeeding/expressing space
- Social & Food: Monthly lunches regular celebrations stocked kitchen beer & kombucha on tap board games ping pong rooftop BBQs
- Rewards & Recognition: Competitive pay referral bonuses shout-out recognitions
- Community Support: Paid volunteer leave diversity celebrations company volunteer days
- Career & Growth: Advancement opportunities higher education sponsorship hackathons
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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