General Manager
General Manager
Posted on :
11-06-2025
Employer Active
1 Vacancy
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Job Description
About the Role
Ayce Caf & Foods Ltd is a fast-growing food service business dedicated to serving premium gelato pastries and high-end catering. We design distinctive event experiences defined by taste elegance and deliberate attention to detail. As we expand we re seeking an organised proactive and people-focused professional to support our evolving team.
Position Overview
The General Manager (GM) provides day-to-day oversight of operations across departments at Ayce Caf & Foods Ltd ensuring efficiency quality and compliance with internal SOPs. The GM is responsible for translating the company s strategic direction into actionable plans supervising department heads and ensuring alignment between operational activities and business goals. This role also directly oversees the HR & Admin function and supports the MD in high-level planning coordination and reporting.
Key Responsibilities
- Oversee operations across Production Inventory & Supply Chain Quality Assurance HR & Admin and Sales & Customer Service.
- Ensure all departments operate in line with documented SOPs customer experience standards and internal policies.
- Lead regular cross-functional meetings to address performance operational risks and workflow optimisation.
- Supervise the HR & Admin Coordinator and ensure staff scheduling discipline welfare and onboarding run efficiently.
- Monitor inventory procurement and facility issues to prevent disruptions.
- Support customer experience efforts ensuring complaints are tracked resolved and used for continuous improvement.
- Participate in recruitment performance reviews and training planning for key staff.
Key Behaviours
- Strong sense of accountability and discipline.
- Ability to work under pressure and resolve conflict quickly.
- Commitment to customer satisfaction and continuous improvement.
- Integrity professionalism and respect for process.
Requirements
Required Skills & Experience
- Bachelor s degree in Business Administration Hospitality Management or related field.
- Minimum of 5 7 years experience in operations hospitality or food services with at least 2 years in a supervisory or leadership role.
- Demonstrated ability to manage teams solve problems and streamline operations.
- Strong knowledge of inventory control customer service HR coordination and facility oversight.
- Excellent communication time management and interpersonal skills.
- Proficiency in Microsoft Excel and basic inventory/reporting tools.
Benefits
What We Offer
- Up top.a. (subject to experience)
- Performance bonuses may apply based on delivery of defined KPIs.
- Additional benefits may include allowances and structured growth opportunities.
Employment Type
Full Time
Key Skills
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