Customer Relations Consultant
Customer Relations Consultant
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Job Description
Job Title:Customer Relations Consultant
Location:Norwest Sydney New South Wales
Company:Inchcape
Who we are
As a distributor we take responsibility for a brand in a given market. This means managing vehicles and parts on behalf of an OEM from the factory gate or port and then taking care of every part of the value chain from logistics to sales
to end users. We also provide Value Added Services for customers throughout the lifecycle of a vehicle.
About the job:
With a proud history of safely getting families where they need to be we aspire to do morehelping people reconnect embrace the present and discover joy every day. Life becomes richer and more meaningful when we laugh learn love and share in every moment together.
Key responsibilities:
Manage inbound calls from internal and external customers addressing inquiries and resolving concerns efficiently.
Create and manage case tickets ensuring timely and accurate customer responses.
Respond to customer requests and complaints received via website email conducting thorough investigations.
Escalate relevant issues from email correspondence to appropriate stakeholders and follow up promptly.
Review and respond to customer correspondence received by post investigating concerns and providing formal written responses.
- Perform general administrative duties including regular updates and maintenance of CRM data in compliance with data handling standards.
About you:
- Demonstrated customer service experience both face-to-face and over the phone with previous experience in a similar role and strong conflict resolution skills.
- Essential qualifications include a high school certificate; desirable qualifications include a full NSW drivers licence and case management experience preferably within the automotive industry.
- Proficient in Microsoft Office applications (Word Excel PowerPoint) and internal systems such as Salesforce SAP and Purecloud with excellent telephone and letter-writing skills.
- Confident conflict handling abilities and the capability to work independently while meeting team and individual objectives.
Benefits:
Enjoy more time doing that you love withadditional days offincluding an extra 3 days of paid Family Leave every 3 years plus 1 day each year of paid Volunteer Leave.
Access to ouremployee benefits programincluding company car rental program discounts on vehicle purchases and services free annual flu vaccination corporate health care plan with Bupafinancial services support company-paid salary continuance Death and TPD insurance and a comprehensive employee wellbeing program.
If you would like to know more about this opportunity or any others at please reach out to me call Hayden on0.
Inchcape is an Equal Opportunity Employer and equality; diversity and inclusion are at the centre of everything we do. We recognize that our customers colleagues contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal but also our moral responsibility to ensure all groups have equality of opportunity.
By joining Inchcape you will become part of Inchcape Australasia. To find out more:
Required Experience:
Contract
Employment Type
Full Time
