Norwegian Customer Support
Norwegian Customer Support
Posted on :
28-07-2025
Employer Active
1 Vacancy
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Job Description
DUTIES AND RESPONSIBILITIES:
- Handle incoming message requests from customers of a payment platform over phone chat and email and provide resolutions
- Record case resolutions in the contact center tool based on client communication
- Ensure that cases are resolved within the case life cycle
- Escalate priority issues per client specifications to the immediate lead if applicable
- Work independently and within a team
- Communicate well with internal and external contacts
- Provide exemplary customer experience
- Meet quality standards on all handled contacts
- Follow the schedule of work days and hours be ready to start working on time
- Handle contacts while maintaining the targets defined for the project: response time handle time and resolution rate aligned with project KRAs
- Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs
- Attend trainings
REQUIREMENTS:
- Proficient Norwegian (C1) and fluent in English (B1) language both verbal and written
- Previous experience in an outsourced customer service environment is nice to have
- Willingness to relocate to Riga or already residing there
- EU citizenship or valid work permit for Latvia
- Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
- Optimistic friendly positive and self-motivated personality
- Ability to work in team
- Service-oriented profile and with a focus on problem solving
- Ability to work shift hours/ part time (to the extent legally possible) adapting fast on change of prioritization
- No remarks in a background check e.g. no criminal record and willingness to participate in such background check process during the recruitment process
OFFER:
- Paid startup training and professional development sessions
- Shifts within the line operating hours 9 - 19 from Monday to Friday
- Relocation support
- A dynamic and diverse job in a pleasant and modern environment
- Opportunities for personal and professional development
- Team-building activities
Employment Type
Full Time
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