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You will be updated with latest job alerts via emailThis position is based in Barcelona or Madrid.
ThisisWorldline
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.
The Opportunity
WorldlineMobility & e-Transactional services division provides end-to-end digital transactional services leveraging data and payment for a stronger customer engagement. We support our customers digital transformation with the creation of innovative solutions leveraging similar experiences across sectors and committing on joint business cases. Inside MeTS the OmniChannel Interaction (OI) is Customer Relations Specialist developping integrating and delivering all kinds of means to accompagny our customers in their interactions with their onwn customers.
For the OI pilar we are looking for a Service Delivery Manager (SDM). He/she will responsible for service delivery of WL CX Suite solution within a defined scope. SDM is accountable for ensuring that projects and services are delivered and operated effectively reliably and in line with customer expectations while managing customer relations and optimizing internal processes. He also has an important role/participation during presales phases. SDM plays a strategic role in customer satisfaction and retention.
Day-to-Day Responsibilities
Scope of actions for an experienced SDM:
Who Are We Looking For
Perks & Benefits
At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:
Shape The Evolution
We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.
Learn more about life at Worldline at
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.
Required Experience:
Manager
Full-Time