CareFlight Consumer Representative
CareFlight Consumer Representative
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Job Description
Location: Northern Territory or NSW (meetings held in person or via Microsoft Teams)
Commitment: 1012 meetings per year (13 hours each)
CareFlight is an Australian for purpose aeromedical organisation voted consistently as one of Australias most trusted Brands. Our mission is to save lives speed recovery and serve the community through delivering our charitable social purpose.
CareFlight is dedicated to delivering life-saving aeromedical services with a strong commitment to patient-centred care. We recognise the invaluable role that consumers play in shaping healthcare services ensuring they meet the needs values and expectations of the communities we serve.
The role:
We are seeking a Consumer Representative to provide a patients perspective and advocate for the needs of those who use our services. In this role you will contribute to decision-making policy development and service improvement ensuring CareFlight continues to meet the highest standards of safety and quality in aeromedical care.
This role aligns with the National Safety and Quality Health Service (NSQHS) (Ambulance) Standards which focus on:
Clinical safety and risk management to maintain high-quality clinical care.
Effective communication and consumer partnerships to support patient engagement.
Continuous improvement through patient feedback and collaboration.
Key Responsibilities:
Participate in CareFlights Clinical Executive Committee and other clinical committees as required.
Attend 1012 meetings per year (each lasting 13 hours) via Microsoft Teams.
Provide valuable insights based on lived experiences as a past patient or consumer (non-CareFlight clinician community representative or family member of a past patient)
Collaborate with healthcare professionals to enhance patient-centred care.
Identify opportunities for improvement and contribute to service design.
Advocate for and support the needs of remote communities ensuring their perspectives are considered in service delivery and improvement.
Who Were Looking For:
You dont need to be an expert in aeromedical services or a past patient we are looking for someone who is:
Comfortable sharing their experiences and knowledge to improve healthcare services.
Passionate about patient advocacy consumer representation from community.
Able to contribute meaningfully to discussions and decision-making.
How to apply
If you would like to be part of our team you can apply using the link below. Please ensure you attach a covering letter which outlines why you are interested in this role as well as your previous interaction with CareFlight (e.g. past patient non-CareFlight clinician community representative). Applications for this opportunity will close on 4th July 2025.
For additional information please contact
CareFlight values diversity in the workplace.
Aboriginal and Torres Strait Islanders are encouraged to apply.
All employees must comply with CareFlights Drug and Alcohol Management Plan (DAMP) as required by CASA and may be subject to random workplace testing.
Criminal Record Checks also apply.
CareFlight: The next life we save could be yours
Required Experience:
Manager
Employment Type
Gig
