Mobile Customer Support Representative
Mobile Customer Support Representative
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Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
Symphony Solution Inc. a trusted name in custom software development and mobile solutions is seeking a dedicated Mobile Customer Support Representative to deliver exceptional support to our users. This role is ideal for a tech-savvy communicator who thrives in a remote setting and can confidently assist clients using mobile apps and services.
Key Responsibilities:
Provide prompt and courteous support to customers via phone email chat and mobile support channels
Troubleshoot mobile application issues and guide users through technical steps
Collaborate with the development team to resolve escalated concerns and log software bugs
Maintain accurate records of interactions and ensure timely follow-ups
Educate users on mobile features updates and best practices for an improved experience
Participate in team meetings and contribute to process improvements in a remote support structure
Deliver consistent service excellence while working independently in a remote environment
Requirements
High school diploma or equivalent; associate or bachelor s degree is a plus
1 year of experience in customer support preferably in a tech or mobile-based role
Familiarity with mobile platforms (iOS and Android) and basic troubleshooting techniques
Excellent communication skills and a customer-first mindset
Ability to manage tasks effectively in a remote work environment
Comfort using CRM systems and collaboration tools in a remote team
Benefits
Competitive hourly compensation
Full remote flexibility with part-time and full-time options
Health insurance paid time off and performance bonuses
A collaborative team culture in a remote-first company
Opportunities for advancement and skill development
High school diploma or equivalent; associate or bachelor s degree preferred Prior experience in administrative, customer service, or virtual assistant roles Strong written and verbal communication skills Proficiency in Microsoft Office Suite, Google Workspace, and virtual communication tools Self-motivated and able to manage time effectively in a remote environment Excellent attention to detail and multitasking abilities
Employment Type
Full Time
