Manager - Renewals (148175)
Manager - Renewals (148175)
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Job Description
Job Description
Position
Manager
Incumbent
Replacement
Department
Customer Retention Team
Function
Reporting to
Chief Manager
Band
4
Location
90 C
Team size (D/I)
Independent
JOB SUMMARY
Introduction: The job involves managing the channel and Bank partners for driving Persistency and Renewals
KEY RESPONSIBILITIES
- Strengthening channel/Bank partner relationship with regular engagement
- Engage regularly with partners to monitor and improve performance and tracking of key metrics.
- Ensuring Regular governance to discuss the KPI movements
- To be the one stop solution provider for channel and bank for renewal related queries
- Co-ordination with cross functional teams for new initiatives and projects to meet the business outcomes
- Data Analysis
Key Competencies/Skills Required
A. Good verbal and written communication
- Knowledge of MLI process and systems
- Strong channel partner management skills
- Bent of resolving customer issues/concerns
Measures of Success
- Collections target achievement (Persistency & RI)
- Maintain & enhance all Input parameters
- Audit Management
- Ensure training coverage
- Monthly/Regular Governance
- Drive various campaigns and contest through consistent engagement and visibility
Desired qualification and experience
- Graduate /Post Graduate
- Knowledge of Insurance and related processes
- Preferably 5-6 years of experience
Job Description
Position
Manager
Incumbent
Replacement
Department
Customer Retention Team
Function
Reporting to
Chief Manager
Band
4
Location
90 C
Team size (D/I)
Independent
JOB SUMMARY
Introduction: The job involves managing the channel and Bank partners for driving Persistency and Renewals
KEY RESPONSIBILITIES
- Strengthening channel/Bank partner relationship with regular engagement
- Engage regularly with partners to monitor and improve performance and tracking of key metrics.
- Ensuring Regular governance to discuss the KPI movements
- To be the one stop solution provider for channel and bank for renewal related queries
- Co-ordination with cross functional teams for new initiatives and projects to meet the business outcomes
- Data Analysis
Key Competencies/Skills Required
A. Good verbal and written communication
- Knowledge of MLI process and systems
- Strong channel partner management skills
- Bent of resolving customer issues/concerns
Measures of Success
- Collections target achievement (Persistency & RI)
- Maintain & enhance all Input parameters
- Audit Management
- Ensure training coverage
- Monthly/Regular Governance
- Drive various campaigns and contest through consistent engagement and visibility
Desired qualification and experience
- Graduate /Post Graduate
- Knowledge of Insurance and related processes
- Preferably 5-6 years of experience
Required Experience:
Manager
Employment Type
Full Time
