IT Technical Support
IT Technical Support
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a skilled and customer-focused Tier 2 IT Helpdesk Technician with 3 years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments.
Key Responsibilities:
- Provide second-line technical support for laptops desktops mobile devices and peripherals across Windows environments.
- Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts group policies OUs permissions login issues etc.).
- Support Office suite (Outlook Excel Word PowerPoint) and enterprise collaboration tools.
- Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution.
- Perform user onboarding/offboarding and manage access rights through AD and other systems.
Provide on-site & off-hour VIP Support for Executives and other urgent cases.
- Maintain accurate records of issues and resolutions using the service management system (e.g. Zendesk etc.).
- Assist with software deployment patching and system updates.
- Identify recurring issues and recommend long-term solutions or process improvements.
- Ensure compliance with IT security policies and procedures.
Salary: $27-$29 per hour
Qualifications :
- Bachelors degree in Information Technology Computer Science or a related field.
- 3 years of hands-on experience in an IT support role in an enterprise environment.
- Strong proficiency with Microsoft Active Directory (ADUC GPOs DNS DHCP).
- Solid experience supporting Windows 10/11 Office 2021/2023 and standard desktop applications.
- Familiarity with remote support tools (e.g. SCCM Remote Desktop etc.).
- Strong problem-solving and communication skills both written and verbal.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Certifications such as CompTIA A Network Microsoft (MCP MCSA) or similar are preferred.
- VDI support experience is a plus.
- MacOS support experience is a plus.
- Working knowledge of ITIL practices is a plus.
Preferred Experience:
- Experience in IT service desk environments supporting 500 end users.
- Exposure to basic scripting (PowerShell) for automation tasks.
- Experience with ticketing systems (e.g. Zendesk ServiceNow BMC Remedy).
- Experience with Enterprise Mobility Management (or Mobile Device Management).
- Experience with WDS (Windows Distribution Services).
- Experience with disk imaging/cloning tools.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
