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You will be updated with latest job alerts via emailWe are seeking a Manager of Customer Experience to play a pivotal role in the Digital Performance and CX team at Manulife Bank. This role offers an exciting opportunity to make a significant impact on Manulife Banks strategic growth.
Your customer engagement expertise in finance will ensure outstanding experiences for collaborators at Manulife Bank. You will be working in collaboration with a dedicated team of key collaborators from across our organization (Product Sales Operations Digital and Contact Center) committed to delivering seamless sales and servicing experiences for customers and systematically removing irritants. You possess the ability to adeptly navigate and positively influence cross-functional dynamics within the organization. You thrive on taking initiative and have a proven record of using data and insights to drive outcomes. You have a solid track record balancing meeting financial objectives while increasing customer satisfaction and loyalty. You are a great teammate actively contributing to building a culture of CX.
Position Responsibilities:
Customer Experience:
Execution and Reporting:
What motivates you
Required Qualifications:
When you join our team:
#LI-Hybrid
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Toronto OntarioWorking Arrangement
Salary range is expected to be between
$86250.00 CAD - $155250.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
Manager
Full-Time