Manager, Field Operations
Manager, Field Operations
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Job Description
ServiceNow is currently seeking an experienced Manager Field Operations for our Asia Pacific operations. This is an opportunity to work within an organization on a rocket-ship trajectory with an industry leading technology and amongst some of the brightest and most passionate professionals in the business.
What you get to do in this role:
- Lead a remote Deal Operations team aligned to the ANZ region serving as strategic advisors to sales on the full deal lifecycle: structure deals review quotes and generate accurate complete order forms.
- Set clear expectations manage team performance and provide ongoing coaching feedback and recognition.
- Build strong collaborative relationships through regular engagement with Sales leadership.
- Ensure team adherence to internal policies procedures and best practices.
- Navigate organizational complexity and change by consulting with peers and providing clear guidance to the team.
- Serve as the first point of contact for escalations resolving issues directly or escalating appropriately.
- Analyze customer licensing product usage and renewal history to identify upsell and cross-sell opportunities.
- Ensure compliance with pricing discounting and licensing policies across all transactions.
- Partner with cross-functional stakeholdersincluding Deals Desk Finance Legal and Order Managementto ensure seamless deal execution and accurate opportunity booking in ServiceNow.
- Support customer licensing compliance across new and existing accounts.
Qualifications :
In order to be successful in this role we need someone who has:
- Excellent leadership skills with the ability to coach inspire and guide high-performing teams.
- Previous experience in a large-scale technology organization; enterprise software experience preferred. SaaS experience is a strong plus.
- Proven ability to design implement and scale operational strategies and processes.
- A track record of driving results and influencing cross-functional teams in complex environments.
- Strong interpersonal verbal and written communication skills with a solution-oriented mindset.
- Ability to thrive under pressure while managing multiple priorities with a high sense of urgency.
- Flexible and adaptable in fast-changing business environments.
- Experience working closely with Sales Reps and supporting Sales Territories.
- Strong analytical organizational and listening skills.
- Proficiency in CRM and CPQ systems.
- Results-driven with a commitment to excellence in execution.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
